Client Service Representative, Veazie, Maine

suvetocareers; Veazie (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO after 6 months

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match

VSOP stock ownership

VSOP grants

Job summary

Veazie Veterinary Clinic, part of the Suveto network of hospitals, seeks a full-time Client Services Representative to join our team.

You will deliver excellent in-person and phone-based client service, schedule appointments, admit patients, educate clients, and uphold core values while caring for pets.

Qualifications

• High school diploma or equivalent.
• One year of client service experience is preferred.
• Cornerstone experience is a definite plus.
• Has basic knowledge of computers.
• Able to maintain professionalism and provide top of the line customer service.
• Experience answering a multi-line phone system.
• Loves pets and shows empathy in client interactions.

Responsibilities

• Schedule appointments for multiple doctors and boarding facility.
• Answer phones on a multi-line system and direct calls appropriately.
• Admit patients into the hospital.
• Provide client education.
• Maintain a professional environment.
• Uphold company Core Values.
• Love on pets.
• Perform other duties as assigned.

Skills

Client service experience

Multiline phone system

Teamwork

Empathy

Fast-paced environment

Basic computer skills

Loves pets

Learning mindset

Education

High school diploma or equivalent

Tools

Cornerstone experience

Job description

Veazie Veterinary Clinic, part of the Suveto network of hospitals, takes great pride in the care we provide for all pets and their families who enter our facilities. We understand how important pets are, and our team is dedicated to maintaining their quality of life so they can spend many more years making memories with our clients. Our full-service animal hospital is equipped with state-of-the-art technology along with our dedicated team who strive to stay up to date with the latest advancements in veterinary medicine. Our clients can be sure that when they come to Broomfield Hospital, their pet is receiving the very best care.

We are looking for a full-time Client Services Representative to join our team!

Our Client Services Representative are responsible for delivering excellent customer service both in-person and over the phone to assist clients and their pets. They provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

This is aFull-Time position.

Duties and Responsibilities

• Scheduling appointments for multiple doctors and boarding facility
• Answering phones on a multi-line system and directing them appropriately
• Admitting patients into the hospital
• Providing client education
• Maintaining a professional environment
• Upholding company Core Values
• Loving on pets
• Other duties as assigned

Knowledge, Skills & Abilities

• Able to handle a fast-paced work environment
• High school diploma or equivalent.
• One year of client service experience is preferred
• Cornerstone experience is a definite plus!
• Has basic knowledge of computers
• Able to maintain professionalism and provide top of the line customer service
• Has experience answering a multi-line phone system
• LOVES pets
• Is a motivated learner (the medical field is ever changing)
• Understands the importance of teamwork
• Has emotional intelligence to provide empathy and compassion to clients during some of the happiest and hardest times in their life

Benefits

• paid time off after 6 months of employment
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members
• VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Veazie Veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.