Client Services Representative / Mailroom / Shipping Coordinator

Express Employment Professionals - Cincinnati East; San Jose (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Client Services Representative to support daily mailroom, shipping, receiving and customer service operations in San Jose, CA. This role requires organization, reliability, and the ability to manage multiple tasks in a professional setting.

The ideal candidate will handle mail distribution, shipping records and inventory support while delivering a high level of customer satisfaction to internal clients and staff.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer proficiency, including email and data entry.
• Ability to multitask, prioritize work, and meet deadlines with minimal supervision.

Responsibilities

• Provide exceptional customer service and respond promptly to employee and client requests.
• Receive, sort, distribute, track, and process incoming and outgoing mail, courier packages, and accountable deliveries.
• Coordinate shipping and receiving activities, including verifying deliveries and maintaining accurate records.
• Pack, label, and prepare parcels for shipment while minimizing transportation damage.
• Track package status and provide shipment updates to internal customers.
• Maintain organized mailroom, warehouse, and inventory areas.
• Assist with cross-functional operational support and provide coverage for additional site services as needed.
• Report customer concerns, operational issues, and service disruptions to management in a timely manner.

Skills

Customer service

Mailroom operations

Shipping/Receiving

Data entry

Multitasking

Education

High school diploma or GED

Job description

Job Title: Client Services Representative / Mailroom & Shipping Coordinator - San Jose, CA
Location: San Jose, CA
Schedule: Full-Time, Business Hours
Position Type: Contract-to-Hire
Pay: $24.00 - $25.80 per hour

About the Opportunity

A leading workplace services organization is seeking a Client Services Representative to support daily mailroom, shipping, receiving, and customer service operations at a professional business environment in San Jose. This customer-facing role is ideal for individuals who enjoy providing exceptional service, staying organized in a fast-paced setting, and supporting multiple operational functions. The successful candidate will play a key role in mail distribution, shipping and receiving activities, inventory support, and workplace logistics while ensuring a high level of customer satisfaction.

Duties

• Provide exceptional customer service and respond promptly to employee and client requests.
• Receive, sort, distribute, track, and process incoming and outgoing mail, courier packages, and accountable deliveries.
• Coordinate shipping and receiving activities, including verifying deliveries and maintaining accurate records.
• Pack, label, and prepare parcels for shipment while minimizing transportation damage.
• Track package status and provide shipment updates to internal customers.
• Maintain organized mailroom, warehouse, and inventory areas.
• Assist with cross-functional operational support and provide coverage for additional site services as needed.
• Report customer concerns, operational issues, and service disruptions to management in a timely manner.

Requirements

• High school diploma, GED, or equivalent experience.
• Previous customer service, mailroom, shipping/receiving, warehouse, or administrative support experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including email and data entry.
• Ability to multitask, prioritize work, and meet deadlines with minimal supervision.
• Ability to lift and move items weighing up to 30 pounds.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Must be authorized to work in the U.S.