Client Services Representative - Full Time

L&E Opinions; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

L&E Research in Blue Ash, OH is hiring a Client Services Representative to greet guests, manage front desk, and support research sessions with room setups and materials.

You will work with a friendly team, adapt to a fast-paced environment, and grow into other roles within Operations, Recruiting, and Data Analysis as you progress.

Qualifications

• Friendly, professional, and good with people.
• Able to handle shifting priorities and fast pace.
• Driver's license, reliable transportation, and insurance (mileage reimbursed).
• Ability to work flexible hours, including some evenings and weekends.
• Able to stand, move around, and lift up to 25 lbs.
• Curious about new tools and technology, including AI.
• Experience in client services, hospitality, or admin support; proficient with Microsoft Office and OneDrive.

Responsibilities

• Greet guests and ensure they feel welcome from arrival.
• Set up rooms, A/V, food, and materials for sessions.
• Reset spaces between studies.
• Staff front desk, answer phones, and direct visitors.
• Assist with recruiting, project support, or team needs as they arise.

Skills

People skills

Adaptability

Professionalism

Flexible hours

Lift up to 25 lbs

Curiosity about AI/tools

Tools

Microsoft Office

OneDrive

AI tools

Job description

Client Services Representative - Full Time

About L & E Research, Inc.

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Client Services Representative

We’re hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you’ll fit right in here.

Whatyou’lldo

As a CSR, you’re the friendly face our clients and research participants meet when they walk in. On any given day, you might:

• Welcome guests and make sure they feel taken care of from the moment they arrive.


• Set up rooms, A/V, food, and materials for upcoming research sessions.


• Reset spaces quickly between studies, so the next group is ready to go.


• Cover the front desk, answer phones, and direct visitors with a professional touch.


• Pitch in on recruiting, project support, or additional team needs as they come up.

Whatwe’relooking for

• You’re friendly, professional, and genuinely good with people.


• You’re comfortable with shifting priorities and a fast pace.


• You have a valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).


• You can work flexible hours, including some evenings and weekends.


• You can stand for long stretches, move around the facility, and lift up to 25 lbs.


• You’re curious about new tools and technology, including AI.

If you’ve worked in client services, hospitality, or admin support, and if you’re comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive, you would be a great candidate for this job.

Why this role

The CSR role is an entry point into working at L&E Research that also gives you a first step into the market research industry. As a member of the Client Services team, you’ll have a clear path to becoming a Senior CSR, and potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc. based on your interests and strengths.

L&E Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job summary outlines primary responsibilities but is not intended to be all-inclusive. Duties may be modified or expanded to reflect business needs and the natural progression of the role.