Client Services Representative - Calls - Local to Southfield, MI

Noblesoft Solutions, Inc.; Southfield (MI); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Laptop provided

Job summary

Noblesoft Solutions, Inc. is seeking a customer service professional with call center experience for a hybrid role in Southfield, MI. The position is strictly temporary for now, with potential extension or conversion based on performance.

The role requires data entry and the ability to work 9 AM to 6 PM ET, logging in promptly and staying in seat. Responsibilities include answering inbound calls, assisting with username and password resets, processing address and phone changes, and documenting

Qualifications

• 2-3 years of recent customer service experience, ideally from a call center.
• Ability to type while on the phone.
• Able to navigate multiple systems simultaneously.
• Experience using dual monitors.
• Proficient with Word, Outlook, and basic Excel.
• Excellent verbal and written communication skills.
• Banking or financial services industry experience preferred but not required.

Responsibilities

• Answer inbound calls and deliver exceptional customer service.
• Resolve general inquiries such as username/password resets and address/phone changes.
• Document call activity in the client system during calls.
• Address inquiries or complaints about bank products or services.
• Research and resolve issues using policies and procedures.
• Coordinate problem resolution with appropriate departments.
• Inform customers of procedures or resolutions, and follow up as needed.
• Determine best methods to resolve problems per company policies.

Skills

Call center experience

Customer service

Data entry

Typing 40 WPM

Multitasking across systems

Dual monitor usage

MS Word

Outlook

Excel

Strong communication

Tools

Microsoft Word

Outlook

Excel

Job description

Need someone strong with customer service experience, ideally from a call center. With strong Data entry experience.

On W2 only strictly No C2C

Experience within the banking or financial services industry is highly preferred

Should be local to Southfield, MI

Local candidates only to Southfield, MI. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire.

Strictly temporary for now but opportunity for extension or conversion may occur (not guaranteed)

Laptop provided

Work Schedule 9 AM ET- 6 PM ET with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period.

Job Duties:

• Responsible for answering inbound calls from clients, while providing exceptional customer service
• Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
• Document call activity using Client' proprietary system (they will be expected to document while on the phone with the customer)
• Responds to inquiries or complaints received through phone calls, Correspondence and/or face-to-face contact with clients concerning the bank's products or services
• Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies

Skills:

• Must possess 2-3 years of recent customer service experience, ideally from a call center.
• Must have the ability to type and be on the phone at the same time.
• Ability to navigate through numerous systems at once
• Experience using dual monitors
• Proficient user with Microsoft Word, Outlook, and basic Excel
• Ability to type at least 40 WPM
• Exceptional customer service skills; easy to understand
• Excellent verbal and written communication skills; ability to use proper grammar and spelling
• Experience within the banking or financial services industry is preferred but not required