Client Services Representative (5951)

NextPath Workforce Solutions; Southfield (MI); Hybrid; USD 34,000 - 37,000; Part time

Job summary

NextPath Workforce Solutions is seeking a Client Service Representative to join our client's team in Southfield, MI. This is a Hybrid Contract position. The role focuses on delivering excellent customer service, handling calls, and resolving account-related inquiries.

You will manage inbound calls, assist with password resets, address updates, and data entry in our systems. The ideal candidate has 2–3 years in customer service, strong communication, and the ability to work with multiple software

Qualifications

• 2–3 years of recent customer service experience, ideally from a call center.
• Ability to type and handle phone work simultaneously.
• Navigate multiple systems at once.
• Experience using dual monitors.
• Proficient with Word, Outlook, and basic Excel.
• High school diploma completed.

Responsibilities

• Answer inbound calls from clients, delivering outstanding service.
• Resolve login issues and update account information.
• Document call activity accurately in proprietary systems.
• Respond to inquiries via phone, email, or in person.
• Research issues using policies and available resources.
• Coordinate resolution with relevant departments.
• Inform customers of procedures or steps to resolve issues.
• Follow up to ensure customer satisfaction.

Skills

Customer service experience

Typing 40 WPM

Phone support

Multitasking across systems

MS Word/Outlook/Excel basics

Education

High School Diploma

Tools

Microsoft Word

Outlook

Excel

Job description

NextPath Workforce Solutions is currently seeking a Client Service Representative to join our client’s team in Southfield, MI. This is a Hybrid Contract position.

SALARY: $25-$27 per hour (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

REQUIREMENTS:

• Must possess 2-3 years of recent customer service experience, ideally from a call center
• Ability to type and be on the phone simultaneously
• Ability to navigate multiple systems at once
• Experience using dual monitors
• Proficient with Microsoft Word, Outlook, and basic Excel
• Ability to type at least 40 WPM
• Exceptional customer service skills; clear communication skills
• High School Diploma

KEY RESPONSIBILITIES:

• Answer inbound calls from clients, providing outstanding customer service
• Resolve inquiries such as username/password resets, address updates, and phone number changes
• Document call activity accurately within proprietary systems during customer interactions
• Respond to inquiries or complaints via phone, email, or face-to-face contact
• Research and review requests or issues using policies, procedures, and available resources
• Coordinate resolution efforts with relevant departments
• Inform customers of procedures or resolution steps
• Follow up verbally or in writing to ensure customer satisfaction
• Determine the best approach to resolve customer issues, ensuring compliance with company policies

NEXTPATH WORKFORCE SOLUTIONS:
NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.

We are an Equal Opportunity Employer
View all open jobs: http://www.nextpathcp.com