Client Services Representative (5958)

NextPath Workforce Solutions; Saint Petersburg (FL); Hybrid; USD 34,000 - 37,000; Full time

Job summary

NextPath Workforce Solutions is seeking a Customer Service Representative to support our client in St. Petersburg, FL. This contract hybrid role handles inbound calls, resolves routine inquiries, and documents activity in real time.

Requires 2-3 years of customer service, strong typing (40 WPM), multitasking, and solid MS Word/Outlook/Excel skills. HS diploma required; visa sponsorship is not available. Compensation ranges per hour and company policies; Equal Opportunity Employer.

Qualifications

• 2-3 years of recent customer service experience, ideally from a call center
• Ability to type and be on the phone simultaneously
• Proficient in navigating multiple systems at once
• Experience using dual monitors
• Proficient with Microsoft Word, Outlook, and basic Excel
• Ability to type at least 40 WPM
• Exceptional customer service skills; clear communication
• High School Diploma

Responsibilities

• Answer inbound calls from clients, providing outstanding customer service
• Resolve general inquiries such as username/password resets, address or phone updates
• Document call activity using proprietary systems while on the call
• Respond to inquiries or complaints received via phone, correspondence, or face-to-face contact
• Research and review requests or problems, obtaining necessary information from policies or procedures
• Coordinate issue resolution with relevant departments
• Inform customers of procedures or resolutions
• Follow up in writing or verbally to ensure customer satisfaction
• Determine the most effective method to resolve customer issues in adherence to company policies

Skills

Typing 40 WPM

Phone handling

Multitasking

Clear communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

NextPath Workforce Solutions is currently seeking a Customer Service Representative to join our client’s team in St. Petersburg, FL. This is a contract hybrid position.

SALARY: $25.00-$27.49 per hour (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

REQUIREMENTS

• Possess 2-3 years of recent customer service experience, ideally from a call center
• Ability to type and be on the phone simultaneously
• Proficient in navigating multiple systems at once
• Experience using dual monitors
• Proficient with Microsoft Word, Outlook, and basic Excel
• Ability to type at least 40 WPM
• Exceptional customer service skills; clear communication
• High School Diploma

RESPONSIBILITIES

• Answer inbound calls from clients, providing outstanding customer service
• Resolve general inquiries such as username/password resets, address or phone updates
• Document call activity using proprietary systems while on the call
• Respond to inquiries or complaints received via phone, correspondence, or face-to-face contact
• Research and review requests or problems, obtaining necessary information from policies or procedures
• Coordinate issue resolution with relevant departments
• Inform customers of procedures or resolutions
• Follow up in writing or verbally to ensure customer satisfaction
• Determine the most effective method to resolve customer issues in adherence to company policies

NEXTPATH WORKFORCE SOLUTIONS

NextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.

We are an Equal Opportunity Employer

View all open jobs: http://www.nextpathcp.com