Client Services Representative

DLF Law Group, LLC; Town of Brookfield (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Basic life insurance & LTD

401(k) with employer matching

Paid time off

Paid holidays

Job summary

DLF Law Group is seeking a Client Services Representative in Brookfield, WI to support clients with daily communications, account updates, and onboarding. You will handle inquiries, coordinate requests, and help manage data while contributing to new business opportunities.

The role requires experience in a law firm environment and strong communication, with opportunities to grow within a team that values professionalism and customer service.

Qualifications

• Experience in a law firm or legal environment is required.
• Collections or creditors’ rights experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and take initiative.
• Comfortable learning new systems and processes.
• Strong problem-solving and resourcefulness finding information.
• Ability to prioritize competing responsibilities and meet deadlines.
• Experience working with clients or customer service responsibilities preferred.

Responsibilities

• Serve as a primary point of contact for clients via email and phone.
• Respond to client requests, including status updates and questions on next steps.
• Participate in monthly client performance calls as needed.
• Assist with client onboarding and data management.
• Enter new accounts into Bloodhound with IT support for automation.
• Organize, prioritize, and manage multiple tasks with deadlines and commitments.

Skills

Customer service

Written communication

Verbal communication

Time management

Independent work

Problem solving

Tools

Bloodhound

Job description

Join One of the Best Places to Work in Collections – 2023- 2026!

DLF Law Group– a dynamic, fast-paced creditor’s rights law firm – is seeking an organized, professional, and customer-focused team member to serve as a Client Services Representative . This role will be responsible for supporting our clients by handling day-to-day communications, providing account updates, coordinating client requests, assisting with account onboarding and data management, and helping cultivate new business opportunities.

Key Responsibilities:

• Serve as a primary point of contact for clients via email and phone.
• Respond to client requests, including status updates and questions regarding next steps on their accounts.
• Participate in monthly client performance calls as needed.
• Follow up on potential new client leads and assist with the client onboarding process.
• Maintain professional, courteous, and effective communication, both written and verbal.
• Develop and maintain a working knowledge of our client base and the states in which we operate. Expertise is not required, but the ability to identify resources and find accurate answers is essential.
• Work independently to research client inquiries and utilize firm resources to resolve issues.
• Enter new accounts into Bloodhound through both manual entry and collaboration with IT to support automation initiatives.
• Organize, prioritize, and manage multiple tasks while tracking deadlines, follow-up items, and client commitments.

Qualifications:

• Previous experience working in a law firm or legal environment is required.
• Experience in collections and/or creditors’ rights is preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and take initiative.
• Comfortable learning new systems and processes.
• Strong problem-solving skills and resourcefulness in finding information.
• Ability to prioritize competing responsibilities and consistently meet deadlines.
• Experience working with clients or customer service responsibilities preferred.
• Health insurance
• Vision insurance
• Basic life insurance & LTD
• 401(k) with employer matching
• Paid time off
• Paid holidays

Schedule:

• Monday – Friday
• 8:00am – 4:00pm

Work Location:

• Brookfield, Wisconsin
• This is an in-person position

If you’re ready to grow your legal career with a firm that values professionalism, teamwork, and excellence, we’d love to hear from you!