Client Services Representative

Trane Technologies; Tempe, Northern (AZ, KY); Hybrid; USD 57,000 - 83,000; Full time

Benefits offered by this job

医疗保险

401K匹配

带薪休假

教育培训机会

Job summary

Trane Technologies在Tempe地区招聘客户服务代表，现场办公，周一至周四在现场工作，周五可灵活选择工作地点。该职位负责为客户提供卓越服务与支持，执行服务协议续订、报价及跟进潜在线索，目标是提升区域服务业务的财务与业绩。

该岗位隶属于运营团队，与销售团队密切协作，涉及合同续订、范围扩展、提升客户满意度、以及确保合同义务的履行。工作中将发掘增长机会，与销售团队共同制定创新解决方案。职位包含在客户现场进行销售工作。

Qualifications

• 持有大学/技术学校学位，或具备两年相关经验，或具备高中学历/同等教育并具备三年相关经验。
• 强烈的客户导向、关系建立能力、解决问题与在压力下做出判断能力。
• 具备有效沟通能力，可面对面、电话及书面沟通。

Responsibilities

• 负责分配组合的客户满意度、留存与增长，含额外服务机会的识别与执行。
• 通过冷访、线索链接、快速报价、设备与连接报告等方式拓展非协议客户。
• 负责成本和报价的流程，与估算团队共同完成提案并按时提供给客户。
• 管理分配账户，制定账户策略、服务交付计划、预算规划与客户拜访日程。
• 确保机会进入Salesforce并保持销售管道的活跃性。

Skills

Customer orientation

Communication

Problem solving

Initiative

Driving

Education

College/technical degree + 2 years related experience or HS Diploma/GED + 3 years related experience

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，以及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to the Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction, and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders or contracts for services.

What you will do:

• Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities
• Delivers growth by prospecting other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.
• Responsible for T&M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
• Identifies and communicates issues, business goals and objectives on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.
• Responsible for reviewing the financial performance of all assigned accounts monthly and providing a correction plan for poor performing service agreements to include AR follow up.
• Responsible for meeting department growth plans by selling and expanding customer base.
• Responsible for customer assurance regarding equipment up-time and reliability.
• Assists in creating standard work / cadence for meeting customer needs.
• Assists Account Managers with strategic customers assigned.
• Ensure customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
• Other duties as assigned.

What you will bring:

• Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
• Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation
• Must be able to communicate effectively in person, by phone, and through written communication.
• Must be proficient with the use of the telephone and voicemail, the computer, and other office equipment.
• Able to work extended hours on occasions when required.
• Physically able to attend customer site meetings as required.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:

• DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

年度基本薪资范围或小时基本工资范围

$56,936.66 - $82,809.99

薪酬类型

薪资

符合激励资格

Yes

符合销售佣金资格

No

免责声明

我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作与家庭中都能蓬勃发展：

• 您和家人的福利从第一天起即生效，包括医疗保险，以及提供丰厚激励的全方位健康福利计划 – 我们敢于关怀！
• 家庭组建福利包括生育治疗保障，以及收养/代孕协助。
• 带薪休假包括最多 15 天年假、带薪节假日、病假，以及其他支持志愿服务和育儿假的选项。
• 401K 匹配缴款、通过公司项目提供的教育与培训机会，以及学费补助和学生贷款债务支持。

免责声明： 福利内容可能因工作地点、集体谈判协议以及当地/州法规而异

安全敏感岗位

Yes

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。