Client Services Representative

Trane Technologies; Bellevue (WA); Hybrid; USD 87,000 - 113,000; Full time

Benefits offered by this job

医疗保险

全面福利计划

生育/代孕/收养支持

带薪休假与节假日

401K 匹配

教育资助与贷款支持

Job summary

Trane Technologies 正在 Bellevue 地区招聘客户服务代表，负责执行服务协议续签、提供报价并跟进潜在线索。该职位对区域服务业务的财务与业务目标至关重要，需与销售、运营及客户共同协作，提升客户满意度与契约履约。您将与销售团队紧密合作，推动新旧合约的增长与扩展。

岗位要求具备本科或同等证书及两年相关工作经验优先，需具备出色的客户服务能力、沟通技巧与多任务处理能力，熟悉Salesforce系统者优先。工作地点为现场为主，周五灵活选址，薪酬区间如上所示。福利覆盖医疗、带薪休假及教育培训等多项内容。

Qualifications

• 本科或证书，具备两年工作经验优先
• 具备客户关系建立经验者优先
• 具备在高压情境下多任务与思考能力
• 具备现场、电话及书面沟通能力
• HVAC 知识优先
• 驾驶证有效期≥12个月

Responsibilities

• 为分配客户组合的满意度、留存和增长负责
• 通过温控服务协议续签与报价促进成长
• 与估算团队协作，推动时间与材料及报价作业
• 维持并更新Salesforce的客户信息与销售线索
• 与客户及团队协同，提出解决方案以实现盈利性目标

Skills

客户服务

关系建立

多任务处理

沟通能力

压力下思考

HVAC 知识优先

Education

本科或证书

Tools

Salesforce

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说 特灵科技，以及通过我们的各项业务，包括 特灵注册商标 和 Thermo King 可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to Services Sales Leader, this role sits on the sales team and partners closely with operations. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services.

What you will do:

• Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Driving new mechanical service agreements and service agreement renewals.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
• Identifies and communicates issues, business goals and objectives on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.
• Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.
• Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
• Responsible for customer assurance regarding equipment up-time and reliability.
• Assists in creating standard work / cadence for meeting customer needs.
• Assists Account Managers with strategic customers as assigned.
• Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
• Other duties as assigned.

What you will bring:

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
• Mathematical Aptitude
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required. ·
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver’s license for a minimum of 12 months.

年度基本薪资范围或小时基本工资范围

$86,893.33 - $113,400.00

薪酬类型

薪资

符合激励资格

Yes

符合销售佣金资格

No

免责声明我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作与家庭中都能蓬勃发展：

• 您和家人的福利从第一天起即生效，包括医疗保险，以及提供丰厚激励的全方位健康福利计划 – 我们敢于关怀！
• 家庭组建福利包括生育治疗保障，以及收养/代孕协助。
• 带薪休假包括最多 15 天年假、带薪节假日、病假，以及其他支持志愿服务和育儿假的选项。
• 401K 匹配缴款、通过公司项目提供的教育与培训机会，以及学费补助和学生贷款债务支持。

免责声明： 福利内容可能因工作地点、集体谈判协议以及当地/州法规而异

安全敏感岗位

Yes

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。