Client Services Representative

Pond Lehocky Giordano Inc.; Philadelphia (Philadelphia County); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Pond Lehocky Giordano Inc. is seeking a Client Service Coordinator to join our Philadelphia team. This full-time role requires strong phone communication, multitasking, and meticulous organization to support attorneys, clients, doctors, and opposing counsel in a fast-paced practice area.

The position is hybrid remote in Philadelphia, PA 19103, offering hourly pay with productivity incentives. The ideal candidate will handle outbound/inbound calls, manage department emails, and assist with

Qualifications

• Excellent phone communication with clients and professionals.
• Strong multitasking and organizational skills.
• Willingness to learn about different practice areas.

Responsibilities

• Make outbound calls to clients and/or doctors based on assignments from attorneys.
• Assist with inbound calls in rotation with the team.
• Handle administrative assignments related to the case.
• Assist with department emails and faxes as needed.
• Other projects and responsibilities, as assigned by the department manager.

Skills

Phone skills

Multitask

Attention to detail

Willingness to learn

Bilingual

WC law knowledge

Client communication

Job description

Pond Lehocky is the largest workers' compensation and Social Security disability firm in the Philadelphia region. Our team has been recognized for their legal expertise in helping thousands of individuals across the country secure their Social Security disability benefits as well as for their advocacy work.

Pond Lehocky is currently seeking a Client Service Coordinator to join our highly successful team. This person can effectively communicate over the phone to prospective clients, treating doctors, opposing counsel, and other entities related to the case. It is a fast-paced position, requires multi-tasking, and effective communication skills. It is hourly pay with additional incentives based on work/productivity.

Essential Responsibilities include:

• Make outbound calls to clients and/or doctors based on assignments from our attorneys
• Assist with inbound calls in rotation with the team
• Handle administrative assignments related to the case
• As needed, assist with department emails and faxes
• Other projects and responsibilities, as assigned by the department manager

Skills and Competencies:

• Excellent phone skills and communicate with clients with confidence and knowledge on their case
• Attention to detail, willingness to ask questions and dig deep to get as detailed as possible
• Willingness to learn about different practice areas
• Must be able to multitask
• Bilingual is a plus
• Knowledge on Workers' Compensation law is a plus

Job Type:

Full-time

Work Location:

Hybrid remote in Philadelphia, PA 19103