Client Services Representative

National Veterinary Associates; Minnesota; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Sick time

Periodic bonus eligibility

Commission eligibility

Job summary

National Veterinary Associates' St. Francis Veterinary Clinic is seeking a Veterinary Client Service Representative to join our team. The role focuses on delivering exceptional client service and supporting the veterinary team in a busy clinic environment.

The ideal candidate has prior veterinary clinic experience, strong communication skills, and proficiency with a practice management system. We offer flexible hours and competitive hourly pay this role.

Qualifications

• Previous veterinary clinic experience is required.
• Excellent customer service and communication skills.
• Strong computer and typing skills; able to handle busy phones.

Responsibilities

• Answer and manage busy, multi-line phone systems with professionalism and compassion.
• Greet clients and provide a warm, friendly experience.
• Schedule appointments and assist clients with questions and concerns.
• Accurately type and enter information into our veterinary practice management system.
• Communicate effectively with doctors, technicians, assistants, and other team members.
• Multitask and prioritize responsibilities in a fast-paced environment.
• Help ensure the front desk and daily clinic operations run smoothly.

Skills

Customer service

Phone handling

Communication

Multitasking

Teamwork

Organization

Empathy

Tools

Practice management system

MS Office

Job description

Hospital Name: St. Francis Veterinary Clinic

Job Type: Support Staff

Description & Requirements

Veterinary Client Service Representative

Join Our Veterinary Team!

We are looking for an experienced, friendly, and compassionateClient Service Representativeto join our veterinary clinic team!

Our Client Service Representatives are an essential part of the client and patient experience. The ideal candidate is organized, positive, knowledgeable, and able to thrive in a busy, environment while providing exceptional service to our clients and support to our veterinary team.

What You’ll Do

• Answer and manage busy, multi-line phone systems with professionalism and compassion
• Greet clients and provide a warm, friendly experience
• Schedule appointments and assist clients with questions and concerns
• Accurately type and enter information into our veterinary practice management system
• Communicate effectively with doctors, technicians, assistants, and other team members
• Multitask and prioritize responsibilities in a fast-paced environment
• Maintain a calm, positive attitude during stressful or challenging situationsProvide knowledgeable and compassionate customer service to pet owners
• Help ensure the front desk and daily clinic operations run smoothly

What We’re Looking For

• Previous veterinary clinic experience is required
• Excellent customer service and communication skills
• Comfortable handling busy phone lines and multiple tasks at once
• Strong computer and typing skills
• Ability to work efficiently and accurately under pressure
• Friendly, compassionate, and professional demeanor
• Positive attitude and strong teamwork skills
• Dependable, organized, and able to adapt to changing priorities
• Knowledge of veterinary terminology and general clinic procedures

What We Offer

• Flexible hours
• Hourly rate: $17-$21 DOE

Full Time employee benefits include:

• Health Insurance
• Paid Time Off (PTO)
• Sick time
• Eligibility for a periodic bonus
• Eligibility for commission

Part time employee benefits include:

• Eligible for periodic bonus
• Eligibility for Commission