Client Services Representative

Magnit; Memphis (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Magnit is seeking a Client Services Representative to support the Client Services team at the St. Petersburg, FL home office. You will handle inbound calls, assist clients, and maintain accurate records in Raymond James' system.

The role requires 2–3 years of customer service experience, ability to type 40 WPM, and proficiency with Word/Outlook. Knowledge of the Raymond James system is a plus. Competitive hourly pay and benefits available.

Qualifications

• : 2-3 years of recent customer service experience, ideally from a call center.
• Typing ability and being on the phone simultaneously.
• Proficiency in navigating multiple systems at once.
• Experience using dual monitors.
• Proficiency in Word, Outlook, and basic Excel.
• Typing speed of 40 WPM or more.
• Excellent verbal and written communication; proper grammar.

Responsibilities

• Answer inbound calls from clients with exceptional service.
• Resolve general inquiries such as username/password resets and address changes.
• Document call activity in Raymond James' proprietary system while on calls.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolutions.
• Follow up to ensure customer satisfaction.

Skills

Call center experience

Typing 40 WPM

Multitask on dual monitors

Proficient with Microsoft Word

Proficient with Microsoft Outlook

Basic Excel

Strong verbal communication

Strong written communication

Grammar accuracy

Education

High School Diploma or equivalent

Tools

Raymond James proprietary system

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Client Services Representative will support the Client Services team located at the St. Petersburg, FL home office. The department serves as the main point of contact for internal and external clients with questions or general inquiries. The client base includes RJ branch associates, Financial Advisors, and their clients. This team also manages client access websites for account management and online trading. Representatives handle basic customer inquiries, such as username or password resets and updating contact information. Typical call volume is 50-60 calls per day, increasing to 80 during tax season. Training lasts 1-2 weeks, including mock calls. Performance is evaluated based on call quality, compliance, documentation accuracy, and call time, with a focus on quality over quantity.

Essential Duties and Responsibilities

• Answer inbound calls from clients while providing exceptional customer service.
• Resolve general inquiries such as username/password resets, address changes, and phone number updates.
• Document call activity using Raymond James' proprietary system while on the phone with customers.
• Perform various duties as assigned by management.
• Respond to inquiries or complaints received through phone calls, correspondence, or face-to-face contact concerning the bank's products or services.
• Review and research requests or problems, obtaining necessary information from policies, procedures, or practices.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolution of problems.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies.

Knowledge, Skills, and Abilities

• 2-3 years of recent customer service experience, ideally from a call center.
• Ability to type and be on the phone simultaneously.
• Proficiency in navigating multiple systems at once.
• Experience using dual monitors.
• Proficient in Microsoft Word, Outlook, and basic Excel.
• Ability to type at least 40 WPM.
• Exceptional customer service skills with clear communication.
• Excellent verbal and written communication skills.
• Proper grammar and spelling usage.
• Experience in the banking or financial services industry is preferred but not required.
• Minimum of a High School Diploma or equivalent.

This is the pay range that Magnit reasonably expects to pay for this position: $20.62/hour - $27.50/hour

Benefits: Medical, Dental, Vision, 401K