Client Services Representative

Verified First; Idaho; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading tech company seeks a Client Services Representative passionate about service excellence. This full-time position involves supporting clients with inquiries and educating them on products. Offering a positive work environment, work-life balance, and growth opportunities, this role is ideal for someone with strong communication skills and a client-focused attitude.

Benefits

Paid time off starting on first day

100% employer-paid insurance premiums

Continuous education and ongoing training

Work-life balance with no nights or weekends

Qualifications

• 1 - 2 years of experience in a Client Services Department in a call center environment.
• Proven ability to build, nurture, and retain client relationships.
• Ability to navigate between multiple windows/browsers with ease.

Responsibilities

• Provide world-class service for client inquiries via email, phone, or chat.
• Educate clients on company products and services.
• Assist clients with creating new user accounts and processing orders.

Skills

Strong verbal communication

Strong written communication

Solution-focused attitude

Ability to work independently

Ability to work in a team

Interest in continuous improvement

Education

High School Diploma or equivalent

Tools

G-Suite

Microsoft Office

Salesforce

Job description

Position: Client Services Representative

Status: Full-Time

FLSA Code: Non-Exempt

About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team!

Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

How our Client Services Representative spends their time:

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases
• Educate clients on searches, forms needed for searches, and the adverse action process;
• Assist clients with creating new user accounts, processing orders, and training clients on how to use the background screening application;
• Train new clients on the billing process
• Assist other departments in obtaining information and forms needed from clients to perform searches
• Perform other duties as assigned
  
  

What you bring:

• A positive, solution-focused attitude;
• An interest in learning more about application support and service delivery
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience
  
  

Preferred Qualifications:

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Client Services Department in a call center environment;
• Working knowledge of G-Suite and Microsoft Office products;
• Experience in Salesforce is preferred;
• Background screening experience is preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and work on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM
  
  

What we bring:

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day;
• Health: Save money on insurance with 100% employer-paid insurance premiums
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success
• Outstanding Culture: Our company outings and team-building events are crucial to building supportive teams that are crucial to our values
  
  

What are the next steps?

Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.

Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.

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