AGM - Client Services Representative

UNAVAILABLE; Baton Rouge (LA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in employee benefits is seeking a Bilingual Client Services Representative in Baton Rouge. This role involves educating employees about benefit plans, assisting with claims, and providing administrative support. Candidates should be bilingual in English and Spanish, possess customer service experience, and hold a Life & Health insurance license. The position offers the flexibility of remote work for residents of Louisiana or Texas.

Benefits

Comprehensive medical, dental, life and disability insurance

401k

Generous paid time off

Qualifications

• 1-2 years of customer service experience.
• 1-2 years of employee benefits experience.
• Ability to work in a fast-paced team environment.

Responsibilities

• Educate and enroll employees in benefit plans.
• Assist employees with filing claims.
• Provide administrative support to policyholders.

Skills

Bilingual in English & Spanish

Customer Service

Communication Skills

Education

High school diploma or equivalent

Life & Health insurance license

Tools

Microsoft Office Suite

Job description

Overview

Alera Group is looking for a Bilingual Client Services Representative. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

About Us:

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Educate and enroll employees in their company’s voluntary and supplemental benefit plans.

• Assist employees with filing claims for supplemental insurance coverage.

• Provide ongoing administrative support to AGM policyholders and employer accounts, ensuring smooth benefits management and high service satisfaction.

Qualifications

• Bilingual in English & Spanish
• Customer Service : 1-2 years
• Employee Benefits Experience: 1-2 years
• Life & Health insurance license required
• High school diploma or equivalent
• Able to work in a fast-paced team environment
• Must have good communication skills and a friendly, outgoing personality
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Additional Information

We are open to fully remote candidates that reside in Louisiana or Texas only.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understandwhat personal information we may collect and use as part of your application process.

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