Client Services Representative

Talentify; Fort Myers (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Healthy work-life balance

Friendly work culture

Job summary

National Veterinary Associates (NVA) is seeking a client service representative for Best Friends Animal Hospital in Fort Myers, FL. This role can be full-time or part-time and involves frontline client interaction, appointment coordination, and payment processing.

Experience in a veterinary setting is preferred, with a welcoming, collaborative team environment. We offer competitive wages, comprehensive benefits, a healthy work/life balance and a friendly work culture.

Qualifications

• 1+ year of experience as a veterinary client service representative.
• Flexibility to work Monday–Saturday.

Responsibilities

• Serve as primary contact for clients at Best Friends Animal Hospital.
• Assist clients with appointments, check-in/out, and payments.
• Support the care team with front-desk operations and client communication.

Skills

Veterinary client service

Customer service

Job description

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

Best Friends Animal Hospital is looking for a full-time or part-time client service representative with the skills, drive, and desire to take your career to the next step. Qualified candidates will have flexibility availability Monday - Saturday, at least 1 year of experience as a veterinary client service representative. This role is a critical part of the care team here at Best Friends Animal Hospital, allowing us to offer the best care to our patients and excel in the client expreience for our pet parents!

Best Friends Animal Hospital offers competitive wages, comprehensive benefits, a healthy work/life balance & a friendly work culture.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!