Client Services Representative

STANDARD TEXTILE; Cincinnati (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading company in innovative textiles is seeking a Client Services Representative in Cincinnati, OH. This role involves supporting sales consultants, managing orders, and resolving customer inquiries. Candidates should have strong communication skills and a background in customer service. Join a company that values care, comfort, and community impact.

Benefits

Competitive pay

Full benefits — medical, dental, vision

Paid Parental and Bereavement Leave

401k plan with company match

Discount on Standard Textile Products

Qualifications

• 2-5 years of B2B Customer Service experience required.
• Prior Sales or Account Management preferred.

Responsibilities

• Act as liaison between customers and sales consultants.
• Manage open order reports and investigate discrepancies.
• Assist with customer inquiries regarding order status.

Skills

Communication

Problem Solving

Attention to Detail

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

ERP systems

Job description

Client Services Representative page is loaded

Client Services Representative

Apply locations Cincinnati, OH time type Full time posted on Posted 2 Days Ago job requisition id R2727

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Client Services Representative will be responsible for providing support to internal and external sales consultants, their customers, and corporate accounts in assigned territories, following inventory guidelines for order fulfillment.

Responsibilities Include:

• Act as liaison between customers, sales consultants, and internal departments.

• Receive and process orders into the JD Edwards Enterprise One system.

• Manage open order reports and investigate customer discrepancies to determine or make suggestions for corrective action.

• Assist with customer inquiries such as order status, shipping information, product availability, and pricing.

• Work to provide resolutions to escalated day-to-day customer issues.

• Identify sales opportunities through conversations with customers and communicate them to partnered sales consultants.

• Initiate credits and customer returns according to company guidelines.

• Provide cross-training and backup support for the Textile team.

Qualifications Include:

• High School diploma or equivalent. Bachelor's degree preferred.

• 2-5 years of B2B Customer Service experience required. Prior Sales or Account Management preferred.

• Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word. Experience with ERP systems.

• Strong written and verbal communication skills.

• Attention to detail and problem-solving skills.

• Professional demeanor and strong interpersonal skills.

Why work at Standard Textile:

• Competitive pay with Career Growth Opportunities

• Full benefits — medical, dental, vision

• Paid Parental and Bereavement Leave

• 401k plan with company match

• “Dress for Your Day” Dress Code

• Discount on Standard Textile Products

• Hybrid working environment, both onsite and remote

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Standard Textile is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Join us!

About Us

We’re passionate about creating innovative textiles and services that provide people around the world a healthier, more gratifying, and more inspiring life.

Founded in 1940, Standard Textile has developed a culture of innovation, quality, and service. With more than 150 patents, our products are engineered to deliver durability, longevity, and value. A vertically integrated company, we're the leading global provider of total solutions in the institutional textiles and apparel markets. Leveraging textile design, manufacturing, and laundry expertise, and our global infrastructure, we serve customers in the healthcare, hospitality, interiors, workwear, and consumer markets worldwide. We have been inspiring care, comfort, and change in our communities for more than 85 years. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

Standard Textile has been selected as US Best Managed Company for a fourth consecutive year! Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.

Standard Textile supports a Drug-Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug screen* and satisfactory background investigation.

*Candidates selected for employment in Ohio will also be subject to a nicotine screening included in pre-hire requirements. In order to pass the nicotine screening, you must be completely free of the use of any nicotine containing products.

Standard Textile is an Equal Opportunity Employer, including Disabilities and Veterans. To support individuals protected under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Veteran’s Readjustment Act of 1974, we offer reasonable accommodations. Applicants needing assistance with the job application process can reach out to us [e-mail].