Client Services Representative

SWAN Denver; Aurora (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

SWAN Denver is hiring a Client Services Representative to be the friendly voice for customers, handling inquiries and booking appointments in a fast-paced, in-office setting in the Denver area. You will resolve questions, maintain accurate records, and contribute to a high-quality customer experience.

The role emphasizes strong communication, multitasking, and the ability to work with a team. Prior call center and basic ServiceTitan knowledge are advantageous; bilingual Spanish is a plus.

Qualifications

• 1-3 years of Call Center experience preferred.
• HVAC & Plumbing industry experience is a plus.
• Typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong judgment skills for sound business decisions.
• Proficient in Microsoft Suite; SERVICE TITAN a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Handle a high volume of inbound calls and book appointments.
• Identify client needs, provide effective solutions, and de-escalate when needed.
• Utilize critical thinking to resolve client issues with good judgment.
• Maintain up-to-date understanding of products and services.
• Enter accurate, detailed records of client interactions while multi-tasking.
• Meet productivity targets while maintaining high-quality calls and scripts.

Skills

Call Center

Typing 45 wpm

Bilingual Spanish

Customer service

Microsoft Suite

SERVICE TITAN

Tools

SERVICE TITAN

Job description

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.

As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

What you’ll be doing:

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

What we’re looking for:

• 1-3 years of Call Center experience preferred
• HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous PTO, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction.

#SWNP

Pay Range

$21 - $24 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

Interested in building your career at SWAN Denver? Get future opportunities sent straight to your email.

Are you authorized to work in the US?

This role is 100% in-office, located in Brea, CA. By selecting yes, you acknowledge that you currently reside within reasonable commuting distance of Brea, CA and can fulfill our in-office requirement of five days per week, with or without a reasonable accommodation, and without financial relocation assistance.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? Select...

How would you describe your racial/ethnic background? Select...

How would you describe your sexual orientation? Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SWAN Denver’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.