Client Services Represenative

Care Center; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% 401(k) matching

Pet care stipend

Company paid life insurance

Employee assistance program

Vacation and sick pay

Job summary

A local veterinary clinic in Dayton, Ohio, seeks a dedicated client service representative to manage incoming calls, schedule appointments, and assist with patient care. The ideal candidate has at least 2 years of experience in client service and strong organizational and problem-solving skills. Familiarity with veterinary practices is preferred, and a high school diploma is mandatory. This role offers competitive pay, bonuses, and various employee benefits, including a 401(k) plan and sick pay.

Qualifications

• 2+ years of customer or client service experience required.
• Exceptional ability to communicate with all levels of the organization.
• Veterinary experience preferred.

Responsibilities

• Handle incoming calls, schedule appointments, and triage phone calls.
• Greet and check in clients, maintaining flow of patients.
• Collect and enter client information into the hospital system.

Skills

Communication skills

Organizational ability

Problem solving skills

Client service skills

Computer skills

Education

High school diploma, GED, or higher education

Job description

If you’re driven by compassionate care, teamwork, and a desire to make a difference, we’d love to meet you. Explore our current career openings and externship opportunities.

Join our team!

Our success is achieved by providing rewarding careers to all of our staff members, and being a compassionate, competent and ever-present resource for our referring community. We provide in-house training and CE for our employees as well as offer competitive continuing education benefits. Growth within the organization is fostered through the Technical Advancement Program (TAP), which allows staff to pursue career goals within a structured program, supported by the Clinical Training Department. Technical and Administrative tracts are available through the TAP, permitting individuals to choose the career path that best suits their interests.

we offer competitive pay, sign on bonuses, and other employee benefits including:

• 50% 401(k) Matching (up to 6%)
• Pet Care Stipend, including pet insurance premium reimbursement, up to $1500 annually
• Available Technical Advancement Program designed to grow skills and knowledge as a technical professional
• Company Paid Life Insurance
• Available Disability Insurance
• Employee Assistance Program
• Vacation and Sick Pay – Accrual begins on first day of employment

Health Benefits (based on individual enrollment)

401(k) with enrollment

Generous Continuing Education & Scrub Stipend

Pet Care Stipend, including pet insurance premium reimbursement

Technical advancement program designed to grow skills, knowledge, and income as a technical professional

Available Disability Insurance (STD/LTD available upon enrollment)

EAP- We care about your mental health and wellbeing!

Vacation Pay - Accrual begins on first day of employment

ESSENTIAL JOB FUNCTIONS

• Handle all incoming phone calls which includes scheduling appointments, phone triage, forwarding calls to appropriate departments or personnel.
• Client Services: greeting and checking in clients for emergencies and specialty appointments while maintaining timely flow of patients from admission to discharge. Communicating efficiently and accurately with clients to exceed client expectations.
• Systems: collect and enter all client and patient information into hospital system, review and maintain client/patient files. Resolve open invoices, collect payments, and run end of shift reporting. Faxing and email of records to rDVM offices.
• General Maintenance and Cleaning: keep desk clean and organized. Stock all front desk supplies. Keep lobby and exam rooms clean and organized as delineated on end of shift report, including but not limited to, dust mopping, wet mopping, laundry, and trash removal.

ADDITIONAL RESPONSIBILITIES

• Ability to multi-task- Manages multiple tasks at one time: quickly and accurately under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes, and speaks fluent English, using appropriate grammar, spelling, and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in a verbal, written, or diagram format. Can provide accurate directions.
• Computer skills - Comfortably and confidently uses a computer and specialized veterinary medical software.

QUALIFICATIONS

• High school diploma, GED, or higher education
• 2+ years of customer or client service experience.
• Exceptional ability to communicate with all levels of the organization, including the public.
• Previous Veterinary experience preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Position requires flexibility in scheduling and the ability to work evenings and weekends as required.
• Contact with the general public in a fast-paced, high volume, 24-hour, 7-day/week, 365-day/year medical facility.
• Physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 40 lbs.) and standing; periods of prolonged sitting may be required.
• Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as multi-line phone system, printers/copiers and computer keyboards.
• Ability to travel as needed

Care Center is committed to providing equal employment opportunities to all employees and applicants without regard to race, gender, age, color, religion, disability status, military status, marital status, ancestry, or ethnic, national, or Appalachian regional origin. Discrimination is prohibited in all matters relating to recruitment, selection, transfer, training and development, promotions, compensation, benefits, disciplinary action or discharge, and in all other terms, conditions, or privileges of employment.

Our veterinary student externship program offers hands‑on experience in a busy clinical environment. Externs work closely with our veterinarians and technicians, assisting with patient care, observing advanced diagnostics, and building confidence as you transition from the classroom to practice. Ready to get started? Submit your application to be considered.