Client Services Rep/Office Services

Everise; South Dakota; Remote; USD 31,000 - 42,000; Full time

Benefits offered by this job

Incentives for reaching goals

Medical, dental, vision coverage

401K benefits

Paid time off (PTO)

Job summary

Everise is seeking a dedicated Customer Service Representative to handle inbound calls from our clients' members. This is a work-at-home position based in the United States, with benefits including medical, dental, vision, and a 401(k).

You will gather customer information, assess needs, and educate customers on available products and services to resolve inquiries efficiently. Successful candidates demonstrate patience, empathy, and strong communication, with flexibility to work weekends,

Qualifications

• Provide outstanding customer service by handling inbound calls.
• Gather accurate customer information and resolve issues on first contact.
• Educate customers on products and services to meet needs.
• Maintain compliance with company policies while aiding clients.

Responsibilities

• Resolve issues on first call when possible; escalate when needed.
• Meet or exceed performance metrics.
• Balance policy with client benefit in decisions.
• Suggest process improvements and participate in optimization.
• Work from a dedicated home area.
• Show passion for customer care, especially for seniors.
• Identify needs and clearly explain products and services.
• Flexible scheduling including weekends/evenings/holidays.
• Maintain high integrity and customer satisfaction.
• Stable internet and wired connection required for work-at-home setup.

Skills

Customer service

Communication

Empathy

Flexibility

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• ~ Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• ~ The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• ~