Client Service Representative

Corporation Service Company; Wilmington (DE); On-site; USD 48,000 - 68,000; Full time

Job summary

CSC is seeking a Client Service Representative for our Annual Reports & Business License team in Wilmington, DE. You will work closely with client companies and CSC teams to resolve inquiries and provide efficient solutions. The role emphasizes relationship-building, accurate document handling, and proactive service delivery.

You’ll join a fast-paced, collaborative environment that values continuous improvement and growth opportunities, with on-site or hybrid options depending on business needs.

Qualifications

• At least 5 years of experience in a business-to-business customer service or administrative role.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility, with the ability to multitask.
• Problem-solving skills.
• Excellent verbal and written communication skills.
• Candidates must be eligible to work without sponsorship.

Responsibilities

• Build relationships with clients to understand their needs and concerns.
• Research, analyze, review, and process legal documents.
• Fulfill requests and answer questions for internal and external customers via phone or electronic channels.
• Provide excellent client service to both internal and external clients.
• Manage client portfolios and organize workflow to meet time frames and demands.
• Data entry of client information, electronic filing, and retrieval of documents.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing client business by offering appropriate services proactively.

Skills

Customer service

Self-starter

Attention to detail

Time management

Multitasking

Problem solving

Written communication

Verbal communication

MS Office

Excel

Word

Sponsorship eligibility

Tools

MS Office

Excel

Word

Job description

Are you passionate about delivering exceptional service? Us too.

We’re hiring a Client Service Representative for our Annual Reports & Business License team. You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world‑class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some of the things you’ll be doing:

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• At least 5 years of experience working in a business to business customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills
• Candidates for this position must be eligible to work without sponsorship. Time on‑site or time zone may be necessary based on business need.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 16389
• Job Category Client Services
• Posting Date 06/23/2026, 05:56 PM
• Job Schedule Full time
• Locations 251 Little Falls Dr., Wilmington, DE, 19808, US