Client Services Pro | HVAC & Plumbing Support

Seatown Services; Mukilteo, Northern (WA, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Savings Account

401k with company match

Paid time off (PTO)

Paid holidays

Gym on site

Onsite break room

Training programs

Job summary

Seatown Electric Plumbing Heating and Air is seeking a friendly Client Services Representative to join our team in the Seattle area. You will be the first voice customers hear, handling inquiries and guiding them to solutions for a seamless experience.

We value strong communication, quick thinking, and reliability; weekend shifts and bilingual ability are a plus. Competitive pay range posted, plus benefits and opportunities for growth.

Qualifications

• 1–2 years of call center experience preferred.
• Typing speed of at least 45 wpm.
• Bilingual Spanish is a plus.
• Proficient in Microsoft Suite, SERVICE TITAN experience a plus.
• Consent to a pre-employment background check.

Responsibilities

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to identify the client’s request or concern, provide the most effective solution, and de-escalate concerns.
• Use critical thinking to solve problems for clients and determine the best solution.
• Maintain a complete understanding of our portfolio of products and services.
• Enter accurate and detailed records of client interactions while multitasking calls.
• Meet productivity standards while maintaining high-quality calls and following scripts.

Skills

Call center experience

Typing 45 wpm

Bilingual Spanish

Microsoft Office

SERVICE TITAN

Background check consent

Weekend availability

Tools

SERVICE TITAN

Microsoft Office

Job description

Seatown Electric Plumbing Heating and Air is seeking a friendly Client Services Representative to join our team in the Seattle area. You will be the first voice customers hear, handling inquiries and guiding them to solutions for a seamless experience.

We value strong communication, quick thinking, and reliability; weekend shifts and bilingual ability are a plus. Competitive pay range posted, plus benefits and opportunities for growth.