Client Services Pro: Fast-Paced Support

Seatown; Lynnwood (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Savings Account

401k with company match

Paid Holidays

PTO and vacation time

Job summary

Seatown Electric Plumbing Heating and Air in Lynnwood, WA is seeking a friendly Client Services Representative to handle inbound calls, resolve inquiries, and guide clients to the right solutions. You’ll be the first point of contact, delivering outstanding service and helping customers navigate our portfolio.

We value 1–2 years of call center experience, typing at 45 wpm, weekend availability, and MS Office proficiency. Spanish language skills are a plus.

Qualifications

• 1-2 years of Call Center experience preferred.
• Weekend availability: 7am - 6pm (8hr or 10hr shifts).
• HVAC & Plumbing Industry experience is a plus.
• Typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities within a fast-paced environment.
• Strong judgment skills to make sound business decisions.
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus.
• Bilingual Spanish is a plus.
• Consent to a pre-employment background check.

Responsibilities

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

Skills

Call center experience

Typing 45 wpm

Bilingual Spanish

Microsoft Suite

Service Titan

multitasking

Tools

Microsoft Office

ServiceTitan

Job description

Seatown Electric Plumbing Heating and Air in Lynnwood, WA is seeking a friendly Client Services Representative to handle inbound calls, resolve inquiries, and guide clients to the right solutions. You’ll be the first point of contact, delivering outstanding service and helping customers navigate our portfolio.

We value 1–2 years of call center experience, typing at 45 wpm, weekend availability, and MS Office proficiency. Spanish language skills are a plus.