Client Services Partner

PubMatic; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

Dental and vision insurance

Disability and life insurance

Commuter benefits

Unlimited DTO

Job summary

PubMatic is seeking a Client Services Partner, Advertiser Solutions in New York to support Agency/Advertiser relationships within the PubMatic platform and collaborate with partners and internal teams to fulfill business needs and optimize revenue. You will manage reporting, account management, deal implementation, and KPI-driven strategies.

The role requires 3+ years of customer-facing experience in AdTech, familiarity with programmatic ecosystems, strong Excel skills, and data visualization

Qualifications

• Three plus years customer-facing experience in Account Management, Client Services, or Sales in AdTech.
• Familiarity with programmatic ecosystem and industry at large.
• Knowledge of pricing models, optimization tactics, audience trends and buying technologies.
• Proficiency in Excel to convey data and analysis.
• Data visualization experience with Looker, Tableau or PowerBI is a plus.
• Strong presentation and negotiation skills.

Responsibilities

• Work with internal and client teams to drive business goals and KPIs.
• Handle troubleshooting and reporting to clients.
• Apply optimization best practices to campaigns.
• Provide strategic recommendations to upsell and drive incremental revenue.
• Retain customers through world-class service and timely responses.

Skills

Customer facing

Account management

Sales

Programmatic buying

Excel

Data visualization

Tools

Looker

Tableau

PowerBI

Excel

Job description

About The Role

The Client Services Partner, Advertiser Solutions is responsible for supporting Agency/Advertiser relationships within the PubMatic platform as well as working with current partners and internal teams to fulfill their business needs and optimize their potential for our publishers. Candidate will do this through various tasks including reporting, general account management, deal implementation and monitoring, and managing terms and expectations for new and existing clients.

What You'll Do

• Work with teams both internal and external to drive business goals and help our clients exceed their KPIs. This includes:


• Dealing with troubleshooting and reporting


• Optimization best practices


• Proactively provide strategic recommendations to existing clients to help upsell/drive incremental revenue growth for PubMatic


• Retain customers by providing world-class customer service


• Has a strong understanding of PubMatic's tech along with media solutions/products and will use this knowledge to demonstrate PubMatic value to clients


• Be a trusted point of contact for clients and internal asks and will ensure responses are handled in a timely manner

We'd Love For You To Have

• Three plus years applicable customer facing experience in either Account Management, Client Services, or Sales roles in the AdTech industry. Relevant experience includes: publishers, ad network/sales house, SSPs, ad exchanges, DSPs, ad agencies and programmatic trading desks.


• Exposure to and familiarity with Programmatic eco-system and industry at large


• Knowledge of programmatic buying and selling including: pricing models, optimization tactics, audience trends and buying technologies


• Proficiency in Excel with a proven ability to convey data and analysis to drive business


• Data Visualization experience with tools such as Looker, Tableau, PowerBI are a plus


• Strong presentation (Including PowerPoint) and negotiation skills

Additional Information

Return to Office

PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits

Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 4 days per week.

Diversity and Inclusion

PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic

PubMatic is one of the world's leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Compensation Disclosure

In accordance with applicable law, the below salary range provided is PubMatic's reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package.

Total Compensation Range

$100,000-$130,000 USD