Client Services Manager: Team Lead, Case Coordination

Redwood Coast Developmental Services Corporation; Ukiah (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Redwood Coast Regional Center in California seeks a Client Services Manager to oversee recruitment, training, and supervision of service coordinators and unit assistants. You will ensure adherence to state, federal, and agency policies while collaborating with other departments and community entities.

You will guide staff on regulatory requirements, support program development, and supervise performance to ensure quality services for clients and families across several counties.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• Minimum of 6 years experience in social assistance, case management, or a related role.
• Strong knowledge of social service programs, community resources, and eligibility criteria.
• Excellent communication and interpersonal skills to effectively engage with diverse client populations.
• Proficiency in maintaining confidential client records and using case management software.

Responsibilities

• Ensure staff under one’s supervision understand and are guided by the Lanterman Act, Early Start Regulations, Redwood Coast Regional Center’s Vision Statement, State/Federal laws and regulations, including Early Start and Part C, and Agency policies and procedures.
• Supervise, mentor, coach, and oversee the tasks and projects accomplishments of the Client Advocate for County(ies) assigned.
• Develop and/or collaborate in the development or revision of Agency procedures, protocols, and manuals related to programs and services under one’s assigned responsibilities.
• Recruit and hire staff qualified to work effectively as service coordinators, unit assistants, team leaders, Early Start Coordinators, and other staff assigned to the Client Service Manager’s unit/office.
• Develop and oversee the initial orientation and on-going training plan of staff assigned to unit.
• Evaluate the performance of new and existing staff at intervals determined by the Agency and as needed to ensure the development and growth of staff under one’s supervision.
• Participate, as assigned, in the coordination and oversight of the Agency’s Early Start and/or over 3 intake and eligibility team responsibilities, including but not limited to ensuring timely and effective referral and intake services, meeting eligibility review timelines as required by legislation and regional center-DDS performance contract, and the smooth transfer of new eligible clients to the appropriate unit.
• Analyze State/Federal waiver proposals for consistency with self-determination; keeping RCRC’s Director’s Team up to date on waiver proposal elements important to the Agency’s approach to ensuring maximum client decision making and responsibility taking; making recommendations on Agency’s response to waiver proposals.
• In relation to one’s assigned responsibilities, on a timely basis, review and approve Individual Family Service Plans (IFSPs) and Individual Program Plans (IPPs) that are developed through person-centered planning practices, ensuring that they meet waiver qualifiers, as applicable; review and approve purchase of service (POS) authorizations that meet State laws and regulatory requirements, along with Agency purchase of service guidelines.
• Review and/or coordinate the review of client case records for completeness and conformity with Agency guidelines and/or State/Federal laws and regulations, providing training and guidance to unit staff as to gaps in documentation, title 19 notes, CDERs/ESRs, service monitoring, et cetera.
• Work cooperatively and collaboratively with other agencies, vendors, and community groups as needed to ensure accurate information about the regional center, its clientele, regional center policies and mandates.
• Be an active member of the Agency’s fair hearing team, assisting as needed in informal and formal state level fair hearings.
• Other duties as assigned by the Director of Client Services or the Executive Director of Redwood Coast Regional Center.

Skills

Communication skills

Interpersonal skills

Staff supervision

Documentation

Case management

Education

Bachelor’s degree

Tools

SANDIS

Excel

Word processing

Job description

Redwood Coast Regional Center in California seeks a Client Services Manager to oversee recruitment, training, and supervision of service coordinators and unit assistants. You will ensure adherence to state, federal, and agency policies while collaborating with other departments and community entities.

You will guide staff on regulatory requirements, support program development, and supervise performance to ensure quality services for clients and families across several counties.