Client Services Manager: Lead Case Management

Redwood Coast Developmental Services Corporation; Eureka (CA); On-site; USD 76,000 - 108,000; Full time

Job summary

Redwood Coast Regional Center in Eureka, CA is seeking a Client Services Manager to lead recruitment, training and supervision of service coordinators and unit staff, ensuring compliance with state and federal policies.

This full-time role requires a bachelor’s in social work or related field, at least 6 years in social services, strong communication and program knowledge, and the ability to collaborate with vendors and community partners.

Qualifications

• Bachelor’s degree in Social Work or related field.
• Minimum 6 years in social assistance or case management.
• Strong knowledge of social service programs and eligibility criteria.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee recruitment, hiring, training and supervision of service staff.
• Ensure staff comply with state/federal laws and agency policies.
• Collaborate with other departments and community entities.
• Recruit and hire staff for the Client Services unit.
• Develop and oversee staff orientation and ongoing training.
• Evaluate staff performance and address gaps with coaching.
• Coordinate intake, eligibility and referral processes as needed.
• Review case records for completeness and regulatory compliance.
• Liaise with agencies and organizations as needed.
• Participate in fair hearings as required.

Skills

Bachelor's in Social Work

Social services experience

Communication skills

Case management software

Interpersonal skills

Organization & leadership

Education

Bachelor's degree in Social Work

Tools

SANDIS

Excel

Job description

Redwood Coast Regional Center in Eureka, CA is seeking a Client Services Manager to lead recruitment, training and supervision of service coordinators and unit staff, ensuring compliance with state and federal policies.

This full-time role requires a bachelor’s in social work or related field, at least 6 years in social services, strong communication and program knowledge, and the ability to collaborate with vendors and community partners.