Client Services Manager / Social Worker (LMSW)

Charles E. Smith Life Communities; Rockville (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Retirement plan

Tuition reimbursement

Proximity to public transportation

Job summary

A dedicated elder care organization based in Rockville, Maryland seeks a Client Services Manager to oversee the ElderSAFE shelter admission process and coordinate care for clients. The ideal candidate has a BSW or is an LCSW, with experience in elder care and case management. Responsibilities include collaborating with healthcare staff, managing client information, and providing community resources. This full-time position offers competitive compensation and benefits, along with opportunities for professional growth.

Qualifications

• Licensed Clinical Social Worker (LCSW) preferred.
• Two or more years of experience providing direct services to older adults.
• Experience working with survivors of elder abuse or related fields is preferred.
• Experience with elder abuse, domestic violence, or related field preferred.

Responsibilities

• Manage the ElderSAFE shelter admission process.
• Provide case management and coordinate services for shelter clients.
• Participate in care plan meetings for shelter clients.
• Attend care plan meetings and coordinate safe discharge from shelter.
• Coordinate medical, legal and transportation appointments during shelter stay.
• Coordinate with vendors to provide trauma-informed services.
• Provide safety planning in coordination with ElderSAFE and CESLC security.
• Assist in training staff and partners on abuse, neglect and financial exploitation.
• Participate in meetings, coalitions and write program reports.
• Provide occasional after-hours coverage on a rotating basis.
• Perform other duties as required.

Skills

Social work

Case management

Collaboration

Crisis intervention

Education

BSW, LCSW preferred

Maryland state licensure

Tools

PCC healthcare portal

Job description

Join to apply for the Client Services Manager / Social Worker (LMSW) role at Charles E. Smith Life Communities.

Are you interested in working for a mission‑driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers with Charles E. Smith Life Communities!

OUR CLIENT SERVICES MANAGER POSITION

ElderSAFE Client Services Manager is a key contributor to the ElderSAFE Center at Charles E. Smith Life Communities (CESLC). The primary focus is to manage the ElderSAFE shelter admission process, collaborating with the resident, family members, the ElderSAFE team, and CESLC associates.

Duties Include

• Collaborating with admissions, accounting, social work, nursing and medical staff to evaluate clients for eligibility for temporary shelter admission.
• Providing case management, coordinating services and protecting confidential information for shelter clients.

Essential Job Responsibilities

• Manages the ElderSAFE shelter admission process and collaborates with the ElderSAFE team and CESLC associates, including admission, accounting, social work, nursing and medical staff to evaluate clients for eligibility for temporary shelter admission, provide case management, coordinate services and protect confidential information for shelter clients.
• Input and review client information in the healthcare portal PCC.
• Manages the helpline (Mon‑Fri 9am‑5pm) providing community referrals and resources to professionals and community members.
• Participates in care plan meetings for shelter clients and coordinates safe discharge from the temporary shelter program.
• Coordinates with internal team members and external partners to assist clients with medical, legal and other appointments during their shelter stay. Coordinates health care aides and transportation services to accompany clients as appropriate.
• Coordinates with outside vendors to schedule and provide trauma‑informed services to shelter clients.
• Provides safety planning to shelter clients in coordination with the ElderSAFE team and CESLC security team.
• Sends out communications to campus partners via campus security alerts upon client admission and discharge.
• Provides consultative guidance and training to CESLC associates on issues of abuse, neglect and financial exploitation.
• Assists ElderSAFE team in training internal and external partners on abuse, neglect and financial exploitation.
• Participates in internal and external meetings, coalitions and conferences.
• Maintains program data and assists in writing reports.
• Provides occasional after‑hours coverage, in coordination with ElderSAFE team members.
• Performs other duties as required.

Required Skills And Experience

• This position requires a BSW; Licensed Clinical Social Worker (LCSW) preferred.
• Must hold State of Maryland licensure. License can be in pending status.
• Two or more years of experience as a social worker providing direct services and case management to older adults in a health care setting, senior living community or Adult Day Care Center.
• Experience working with survivors of elder abuse, domestic violence, family violence or a related field is preferred.

WHAT IS OUR ELDERSAFE CENTER?

Our commitment to caring for older adults reaches beyond our campus. ElderSAFE™ Center (ElderSAFE), an award‑winning program of Charles E. Smith Life Communities in Rockville, MD, was established in 2014 as a comprehensive healthcare‑based elder abuse prevention center whose mission is to provide safe temporary shelter, education and advocacy on behalf of older adults (60 and above) who experience abuse, neglect or financial exploitation by a spouse, partner, family member, caregiver or another third party.

Eligible shelter clients reside at one of the skilled or independent living residences on the CESLC campus and receive comprehensive healthcare and trauma‑informed services, including case management and state‑of‑the‑art Holistic Therapy Program offerings (trauma‑informed counseling, yoga, music and art therapy) during their shelter stay.

For more information on our ElderSAFE Center, visit: ElderSAFE Center.

Employee Benefits

Our total rewards package includes competitive compensation, health benefits, retirement plan, PTO, tuition reimbursement, and proximity to public transportation.

LOCATION

Rockville, Maryland.

SHIFTS & STATUS

This is an EXEMPT, FULL‑TIME position with standard hours from 9AM to 5:30PM (with flexibility to adjust start/end time). Remote on‑call coverage after normal business hours is required and shared on a rotating schedule with other members of the ElderSAFE team.

Senior Level

• Entry level

Employment Type

• Temporary

Job Function

• Business Development and Sales
• Hospitals and Health Care