Client Services Manager - Pharmaceutical Talent Acquistion

Cielo; Lexington (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Cielo is seeking a Client Services Manager to lead a recruiters team and deliver exceptional talent acquisition services for client accounts in the US. You will build trust with client contacts and drive partnership goals, while coaching recruiters to achieve targets.

Responsibilities include developing hiring strategies, managing programs, and delivering data-driven insights. Ideal candidates have TA leadership experience, pharma exposure, and strong consulting skills.

Qualifications

• Experience in a results-oriented TA or HR role.
• Experience coaching peers or managing a team.
• Pharmaceutical industry experience is preferred.
• Self-motivated and curious.
• Ability to drive processes and consult with clients.
• Knowledge of OFCCP (US) requirements.
• Experience sourcing with various tools.

Responsibilities

• Lead a high-performing recruiting team delivering best-in-class services.
• Set and monitor performance standards, address gaps.
• Provide leadership and coaching to direct reports.
• Hold regular 1-1s and team meetings with agendas.
• Manage performance reviews and feedback.
• Foster an inclusive, collaborative, learning-focused environment.
• Develop client relationships and partner with client leaders.
• Create recruiting metrics and analytics to inform decisions.
• Oversee campaigns and programs to build candidate pipelines.
• Drive strategic hiring strategies and use of recruiting tech.
• Participate in client meetings with data-driven updates.

Skills

TA/talent acquisition

Team leadership

Pharma experience

Self-starter

Consulting skills

OFCCP knowledge

Sourcing tools

Education

Bachelor's degree

Tools

ATS

Social media tools

Job description

• Position Type: Regular Full-Time (40 hours per week)

Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [e-mail]

Job Description

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

Duties and Responsibilities:

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
• Directly works with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.
• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Qualifications

Position Requirement

Experience:

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.
• Pharmaceutical experience.
• Self-starter and naturally curious.
• Consulting skills and ability to drive process.
• Knowledge of OFCCP (US).
• Experience sourcing with various tools.

Exposure:

• Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
• Strong proficiency in Microsoft Office Suite

Education:

• Bachelor’s degree in business, management, human resources, or related field, preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.