Client Services Manager Homecare

Right at Home Merrillville, IN; Merrillville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A prominent home care company is seeking a Client Services Manager in Merrillville, IN. This role involves managing relationships between clients and caregivers, conducting interviews, and ensuring excellent care delivery. Ideal candidates will have experience in home care or healthcare staffing, possess strong communication skills, and a knack for problem-solving. The position is full-time and requires some on-call participation. Competitive benefits and opportunities for advancement are offered.

Qualifications

• Experience in home care, healthcare staffing, or recruiting.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and solve problems quickly.

Responsibilities

• Manage a portfolio of clients and caregivers.
• Build relationships with clients and caregivers.
• Conduct interviews and hire caregivers.

Skills

Experience in home care

Strong communication skills

Problem-solving ability

Relationship-building skills

Ability to stay organized

Tools

Scheduling Software

WellSky

Job description

Client Services Manager – Caregiver Experience and Recruiting

At Right at Home, Client Services is where clients and caregivers come together.

We are looking for a Client Services Manager who thrives in a fast‑paced environment, builds strong relationships, solves problems quickly, and knows how to create the right match between caregiver and client.

This is not just an operations role. This is a relationship, staffing, and caregiver success role.

You will manage a portfolio of clients and caregivers while also playing an important role in interviewing, hiring, and placing new caregivers into the field for our Northwest Indiana location. You will work with the team to help ensure that clients receive excellent care, caregivers are supported, and schedules stay filled.

If you enjoy balancing people, problem‑solving, scheduling, and service—and you want to make a direct impact every day—this may be the right opportunity for you.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Ongoing training and development
• Health benefits
• Opportunity to make a meaningful difference every day

What You’ll Do

Client & Caregiver Service Management

• Manage a portfolio of clients and caregivers
• Build and maintain strong relationships with caregivers and clients
• Ensure client cases are fully staffed and schedules are maintained
• Build the case—not just fill the shift—by matching the right caregiver to the right client
• Respond to call‑offs, schedule changes, and urgent client needs
• Resolve client concerns, caregiver issues, and service disruptions quickly and professionally
• Follow up with new clients and families after the first shift to ensure a positive experience
• Partner with the scheduling and care teams to maintain continuity of care
• Monitor open shifts, fill rates, call‑offs, and client satisfaction
• Document activity and case information accurately in WellSky

Recruiting & Interviewing

• Conduct final‑stage, in‑person interviews with caregiver candidates
• Evaluate candidates for experience, reliability, professionalism, and fit with our culture
• Extend same‑day job offers to qualified candidates
• Clearly explain job expectations, scheduling realities, and client opportunities
• Partner with the Recruiting and Onboarding team to move candidates quickly from interview to orientation and first shift
• Help place newly hired caregivers into client cases based on skills, availability, and personality fit

Caregiver Success & Retention

• Support newly hired caregivers through their first assignments
• Monitor early caregiver performance and engagement
• Identify and address barriers that prevent caregivers from being successful
• Build strong relationships with caregivers to improve retention and long‑term success

Additional Responsibilities

• Participate in the on‑call rotation
• Support urgent after‑hours staffing needs and client issues
• Help monitor caregiver compliance requirements, including licenses, TB tests, and auto insurance
• Review and validate caregiver hours, logs, and documentation

What We’re Looking For

• Experience in home care, healthcare staffing, scheduling, client services, recruiting, or a related field
• Strong communication and relationship‑building skills
• Ability to stay calm and organized in a fast‑paced environment
• Strong problem‑solving and decision‑making ability
• Experience managing multiple priorities and urgent situations
• Comfortable having difficult conversations and resolving conflict professionally
• Ability to build trust with both clients and caregivers
• Experience with scheduling software or client management systems preferred; WellSky experience is a plus
• Experience interviewing or hiring candidates is preferred

The Ideal Candidate

• Naturally build relationships and earn trust quickly
• Like being the person who keeps everything moving
• Enjoy solving problems and finding creative staffing solutions
• Can balance empathy with accountability
• Are highly organized, but also flexible when priorities change
• Want to help both clients and caregivers succeed

Schedule

• Full‑time
• In‑office in Indiana
• Some participation in on‑call rotation required