Client Services and Operations Manager

BRUCE G. ALLEN INVESTMENTS LLC; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

BRUCE G. ALLEN INVESTMENTS LLC is seeking a Client Services & Operations Manager to deliver exceptional client experience while maintaining organized, accurate operations.

You will manage account administration, client communications, reporting, workflows, and office coordination in a full-time Cherry Creek office. You will work closely with advisors and clients across wealth management processes, handling onboarding, paperwork, CRM data, and reporting with precision and discretion.

Qualifications

• 5+ years of experience in client service, wealth management operations, financial services, or a related field.
• Series 7 and 66 licenses required.
• Experience with investments, financial products, or wealth management processes.
• Strong written and verbal communication, with diverse clients.
• Attention to detail, organization, and prioritization.

Responsibilities

• Serve as a trusted point of contact for clients with responsive, personalized service.
• Support advisors with wealth management operations and administrative priorities.
• Prepare and process account paperwork, forms, and client documentation accurately.
• Coordinate client onboarding, maintenance, transfers, and operations from initiation to completion.
• Manage client information in CRM, planning, and other firm platforms.
• Coordinate meetings, communications, and follow-ups for a seamless client experience.
• Identify issues, anticipate needs, and move projects forward.
• Maintain secure, confidential client records and firm information.
• Support day-to-day office operations and ensure teams have necessary resources.
• Partner with advisors to improve processes and service delivery in a fast-paced environment.

Skills

Client service

Wealth management operations

Financial services

Communication skills

Attention to detail

Organization

Analytical thinking

Problem solving

MS Office

CRM management

Financial planning software

Virtual meeting platforms

Team collaboration

Independence

Proactive mindset

Tools

Series 7

Series 66

Job description

The Client Services & Operations Manager will play a central role in delivering an exceptional client experience while keeping the firm's operations organized, accurate, and efficient. Working closely with advisors and clients, this person will manage account administration, client communications, reporting, operational workflows, and office coordination. This is a full-time position in our Cherry Creek office.

WHAT YOU'LL DO

• Serve as a trusted point of contact for clients, providing responsive, professional, and highly personalized service.
• Support advisors with day-to-day wealth management operations, client requests, and administrative priorities.
• Prepare and process account paperwork, forms, reports, and other client documentation with a high degree of accuracy.
• Coordinate client onboarding, account maintenance, transfers, and other operational processes from initiation through completion.
• Manage client information and activity within CRM, planning, and other firm technology platforms.
• Coordinate meetings, communications, follow-ups, and other activities that help create a seamless client experience.
• Identify issues, anticipate needs, and proactively move projects and client requests forward.
• Maintain organized, secure, and confidential client records and firm information.
• Support day-to-day office operations and help ensure the team has the systems, information, and resources needed to operate effectively.
• Partner with advisors and team members to improve processes, strengthen service delivery, and keep priorities moving in a fast-paced environment.

WHAT WE'RE LOOKING FOR

• 5+ years of experience in client service, wealth management operations, financial services, or a related field.
• Series 7 and 66 (or 63/65) license required
• Experience working with investments, financial products, financial analysis, or wealth management processes.
• Strong written and verbal communication skills, with the ability to communicate confidently and professionally with a diverse client base.
• Exceptional attention to detail, organization, follow-through, and ability to manage multiple priorities.
• Strong analytical, technical, and problem-solving skills, with the ability to learn new systems and processes quickly.
• Advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience with CRM/client management systems, financial planning software, virtual meeting platforms, and other technology used in a secure professional environment.
• Ability to work independently while also being a collaborative, dependable team partner.
• A proactive, solutions-oriented mindset and a genuine commitment to client care and service excellence.

WHAT SUCCESS LOOKS LIKE

• Clients feel informed, supported, and confident that their needs are being handled with care.
• Advisors can rely on you to keep client requests, paperwork, and operational priorities moving forward.
• Account administration and reporting are accurate, timely, and well organized.
• Client records and sensitive information are handled with a high level of discretion and professionalism.
• You anticipate needs, solve problems, and follow through without needing to be asked repeatedly.
• Office and operational workflows are organized, efficient, and continuously improving.

THE IDEAL CANDIDATE

You are someone who takes ownership, stays calm when priorities shift, and genuinely enjoys helping people. You can move comfortably between client conversations, detailed account work, advisor support, and operational problem-solving. You are curious about technology, confident learning new systems, and known for doing what you say you will do.

WORKING STYLE

• Client-first and service-minded
• Proactive and accountable
• Highly organized and detail-oriented
• Adaptable and comfortable in a fast-paced environment
• Analytical and resourceful
• Collaborative while able to work independently
• Professional, discreet, and trustworthy
• Positive, flexible, and solutions-oriented

LICENSES & EXPERIENCE

Series 7 and 66 (or 63/65) license is required. Candidates should have a demonstrated background in investments, financial services, client service, and/or wealth management operations.

WHY THIS ROLE MATTERS

This is a high-impact role at the intersection of client experience and operations. The Client Services & Operations Manager will help ensure clients receive an exceptional level of service while enabling advisors to stay focused on delivering thoughtful, high-quality wealth management advice.