Client Services Manager

All Ways Caring HomeCare; Nampa (ID); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare in Idaho is seeking a Client Service Manager to oversee quality care, customer service, and staff performance within our home-based care team.

You will supervise caregivers, manage client and employee scheduling, and ensure accurate documentation while building strong relationships with clients and referral partners. Bilingual English/Spanish candidates are welcome.

Qualifications

• Experience with scheduling and supervisory responsibilities.
• Ability to thrive in a fast-paced environment.
• Friendly, compassionate, and able to build relationships.
• Strong communication and problem-solving skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Oversee client care quality and satisfaction.
• Supervise caregivers and support staff.
• Manage scheduling and resolve issues promptly.
• Maintain relationships with referral partners and clients.
• Ensure proper documentation and record-keeping.
• Conduct home visits and safety checks.

Skills

Scheduling

Management

Bilingual English/Spanish

Communication

Customer service

Job description

Who we are looking for

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience


• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency


• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships


• An experienced communicator and problem solver who is well-organized


• Please note we welcome bilingual candidates fluent in English and Spanish

Our Company

All Ways Caring HomeCare

Who we are looking for

The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience


• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency


• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships


• An experienced communicator and problem solver who is well-organized


• Please note we welcome bilingual candidates fluent in English and Spanish

What You Will Receive

• Great company culture


• Competitive pay with daily pay options available


• Tuition reimbursement and campus partnerships


• Benefits, Supplemental Plans, EAP, and 401K participation


• Career growth and development opportunities

External Job Description

What you will do

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities Include, But Not Limited To

• Oversee quality care and overall client satisfaction


• Supervise and provide guidance to the Caregivers who provide direct care to the clients served


• Manage employee scheduling, identify problem situations, and implement proactive solutions


• Maintain strong and positive relationships with referral partners, payor sources, and clients


• Ensure proper documentation and record-keeping


• Conduct periodic home visits and safety checks

Qualifications

What you will need

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)


• Accountable, reliable, and ability to work independently with good judgement


• Valid driver's license and auto insurance


• Effective verbal and written communication


• Excellent customer service skills

About Our Line Of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn .

Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

• Great company culture


• Competitive pay with daily pay options available


• Tuition reimbursement and campus partnerships


• Benefits, Supplemental Plans, EAP, and 401K participation


• Career growth and development opportunities

Salary Range

USD $24.50 / Hour