Client Services Associate

BAYADA Home Health Care; Hickory (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Medical, dental and vision insurance

Employer-paid life insurance

401(k) with company match

Employee Assistance Program

Job summary

BAYADA Home Health Care in Hickory, NC is seeking a Client Services Associate to coordinate client services and emergent scheduling in our Skilled Nursing Office.

You will build strong relationships with clients, families, referral sources and care teams, monitor caseload metrics, and partner with Clinical Managers to support field staff. BAYADA offers comprehensive benefits, a Monday–Friday schedule, and opportunities for growth.

Qualifications

• 4-year college degree preferred; equivalent experience may be considered.
• Prior medical office, healthcare staffing, home care, or customer service experience preferred.
• Prior supervisory or leadership experience strongly preferred.
• Strong communication skills and ability to navigate challenging conversations.
• Strong computer skills including experience with electronic medical records.
• Excellent communication, organizational and interpersonal skills.
• Desire to grow professionally within BAYADA.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and emergent scheduling issues.
• Manage caseload while proactively growing it.
• Build relationships with clients, referral sources, payors, and community organizations.
• Develop relationships with office and field teams.
• Monitor admissions, referrals, and conversion rates for fiscal management.
• Partner with Clinical Managers to supervise field employees.
• Participate in client meet-and-greets and ensure exceptional service delivery.

Skills

Customer service

Communication

Leadership experience

Healthcare knowledge

Scheduling

Education

4-year college degree preferred

Tools

EMR software

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Hickory, NC Skilled Nursing Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability.

We are seeking a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community.

You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day.

Client Services Associate will:

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Associate caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field teams.
• Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.).
• Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
• Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience.

Qualifications for a Client Services Associate:

• Prior medical office, healthcare staffing, home care, customer service, or related experience preferred.
• 4-year college degree preferred; equivalent experience may be considered.
• Prior supervisory or leadership experience strongly preferred.
• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Strong communication skills with the ability to navigate challenging conversations professionally and effectively.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong computer skills required, including experience with electronic medical records.
• Excellent communication, organizational, and interpersonal skills.
• Desire to grow professionally and advance within a dynamic healthcare organization.

Why Choose BAYADA?

• BAYADA offers the stability and resources of a national healthcare leader with the culture and values of a family-founded organization.
• Join a mission-driven company committed to helping people live safely at home with comfort, independence, and dignity.
• Make an impact every day by supporting clients, families, and caregivers in your local community.
• Work alongside an experienced, supportive leadership team including Clinical Managers, a Clinical Educator, and fellow Client Services Managers invested in your success.
• Receive hands-on training and mentorship from local leaders and experienced team members to help you build confidence and grow your career.
• Enjoy a collaborative, fun-loving office culture where team members support one another, celebrate wins, and work through challenges together.
• No on-call responsibilities, allowing you to maintain a healthy work-life balance.
• Monday-Friday schedule, 8:30 AM - 5:00 PM.
• Recognized by Newsweek as one of America's Best Workplaces, including honors for Diversity, Women, and Families.
• Named one of America's Greatest Workplaces for Women.
• Recognized by Forbes as one of America's Best Employers.
• Weekly pay.
• Award-winning culture with strong employee recognition and engagement.
• Small local office environment with the support, resources, and advancement opportunities of a nationwide organization.
• Extensive training, leadership development, and career growth opportunities.
• Strong employee values centered around Compassion, Excellence, and Reliability.
• BAYADA offers a comprehensive benefits package including paid holidays, vacation and sick leave, medical, dental and vision insurance, employer-paid life insurance, 401(k) with company match, direct deposit, and Employee Assistance Program.
• To learn more about BAYADA Benefits, click here.

If you're looking for a career where you can make a difference, grow professionally, and join a team that genuinely enjoys working together, we'd love to connect with you.

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.