Client Services Manager

Koddi; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A fast-growing technology company is seeking a Client Services Manager in Fort Worth, Texas. This role involves managing day-to-day client relationships for a large travel brand, executing performance strategies, and leading a team. Candidates should have over four years of relevant experience, strong analytical skills, and knowledge of the travel industry. This position offers opportunities for mentorship and leadership development within a dynamic team environment.

Qualifications

• 4+ years of relevant professional experience.
• Experience leading accounts or major workstreams with increasing complexity.
• Strong analytical skills with ability to synthesize data.

Responsibilities

• Own and manage day-to-day client relationships and performance.
• Define and communicate client strategy with internal leadership.
• Drive performance growth through testing and optimization.

Skills

Analytical thinking

Client communication

Data interpretation

Mentoring

Digital marketing programs

Travel industry knowledge

Job description

We are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue. We are committed to driving innovation and growth in the commerce media space.

As part of that commitment, we’ve launched Koddi Academy, a learning platform designed to provide expert knowledge, competitive insights, and practical strategies for thriving in this fast-growing industry. Explore our latest certification course, to deepen your expertise and stay ahead in the evolving world of commerce media.

You can also sign up for our waiting list to be notified when new courses are released. Get started today at Koddi Academy.

Job Summary

Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to own and support a complex enterprise client within our metasearch Client Services team.

As a Client Services Manager, you will manage the day-to-day execution, performance, and client relationship for a large travel brand while continuing to develop enterprise-level strategic and leadership skills. This role requires strong analytical thinking, clear client communication, and the ability to translate data into actionable recommendations. While this role owns client delivery and execution, it operates within a more defined scope and complexity than an Account Director role and is designed for someone ready to grow into broader ownership.

The Client Services Manager leads Account Leads and Digital Marketing Analysts, ensuring prioritization, quality execution, and consistent progress against client goals. This role partners closely with senior internal stakeholders and publishing partners and contributes to client growth, automation initiatives, and team culture.

What You'll Do

• Own the day-to-day client relationship and be accountable for execution, performance, and delivery
• Manage a complex enterprise account with defined scope and support, building toward broader strategic ownership
• Define and communicate client strategy in partnership with internal leadership, translating goals into execution plans
• Drive performance and incremental growth through testing, optimization, and use of automation
• Lead client calls and written communication, providing clear insights and recommendations grounded in data
• Oversee the development and delivery of quarterly business reviews, including storytelling with performance data
• Review client performance to identify trends, risks, and opportunities
• Lead and manage Account Leads and Digital Marketing Analysts, providing coaching, feedback, and prioritization support
• Ensure timely delivery of projects, initiatives, and ongoing workstreams
• Develop and execute testing initiatives and evaluate results
• Maintain strong relationships with publishing partners, including regular touchpoints and product feedback
• Lead initiatives focused on automation, operational efficiency, and scalability
• Collaborate with cross-functional teams including product, technology, and analytics
• Contribute to team knowledge through research on industry trends, competitors, and solutions
• Assist with new client onboardings and sales pitches as needed
• Represent Koddi in client meetings and industry forums as appropriate

What You'll Bring

• 4+ years of relevant professional experience
• Experience leading accounts or major workstreams with increasing ownership and complexity
• Prior experience managing or mentoring team members, either formally or informally
• Working knowledge of enterprise digital marketing programs, including metasearch, paid search, and display
• Strong understanding of the travel industry, including online travel agencies and hotel brands
• Strong analytical skills with the ability to synthesize data into insights and recommendations
• Clear and confident written and verbal communication skills with clients and internal stakeholders
• Comfort operating with accountability while continuing to develop strategic and leadership depth
• Ability to manage multiple priorities and operate effectively in both independent and team environments

As set forth in Koddi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.