Client Services Manager

Dormont Manufacturing Co; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in staffing services seeks a Client Services Manager to enhance client relationships and drive sales growth. This role involves collaborating with recruiters, managing job orders, and ensuring effective communication. Ideal candidates will have a Bachelor's degree and relevant experience, thriving in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Minimum 0 to 18 months of experience in audit, tax, or public accounting preferred.
• Prior experience in recruiting or business development is a plus.
• CPA, CFA, MBA, or other professional designation valued.

Responsibilities

• Generate sales and increase revenue by building client relationships.
• Conduct prospecting activities including phone calls and email outreach.
• Manage job orders from intake to fulfillment and collaborate with recruiters.

Skills

Customer/Candidate Focus

Results Oriented

Communicates Effectively

Planning Forethought and Alignment

Interpersonal Intelligence

Decision Quality

Collaborative

Education

Bachelor’s degree

Job description

Welcome to Vaco – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime.

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees)

• An Inc. 5000 fastest growing private company in America every year since 2007!

Description:

The Client Services Manager is responsible for generating sales, increasing revenue and profitability. This position establishes and develops client relationships as well as works with one or more recruiters to fulfill open job orders.The position will collaborate with business stakeholders, business leaders and subject matter experts to plan and deliver projects effectively and timely.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

Duties and Responsibilities:

• Establish and maintain target list developing client relationships.

• Conduct prospecting activities including phone calls, “ad calls,” skills marketing, email, social media, in-person meetings, and other methods.

• Generate new job orders weekly in line with performance objectives.

• Manage new and open job orders from intake to fulfillment.

• Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.

• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Desired Competencies:

• Customer/Candidate Focus -Builds strong customer relationships and delivers customer-centric solutions.

• Results Oriented -Consistently achieves results, even under tough circumstances.

• Communicates Effectively -Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding.

• Planning Forethought and Alignment -Plans and prioritizes work to meet commitments aligned with organizational goals.

• Interpersonal Intelligence -Understands self and others’ emotions and is able to manage self and others’ emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity.

• Decision Quality - Makes good and timely decisions that keep the organization moving forward.

• Collaborative -Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction.

Education and Experience:

• Bachelor’s degree required.

• Minimum 0 to 18 months of experience in audit, tax, and/or public accounting or directly relevant experiencehighly preferred.

• CPA, CFA, MBA or other professional designation a plus.

• Previous experience in recruiting or business development a plus.

Location: In office.

Hybrid/Remote option may be considered with Management approval.

Travel Requirements:

Less than 5% (almost no travel)

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:

Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion.

Occasional: Standing and bending.

Infrequent: Lifting up to 10 pounds.