Client Services Lead

Klover; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Attain is seeking a Client Services Lead in New York to serve as a strategic partner for advertiser and agency relationships. You will own end-to-end client campaigns—from planning and data activation to performance measurement and retention.

You will be a hands-on expert in programmatic media and data, advising clients while ensuring operational excellence. The role emphasizes growth, upsell opportunities, and cross-functional collaboration with Product and Engineering.

Qualifications

• Bachelor's degree in Marketing, Business, or related field.
• Deep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insights.
• Excellent presentation and organizational skills with experience managing multiple high-value priorities.
• Strong analytical skills with the ability to translate complex data into actionable strategic insights for clients.
• 5+ years of experience in digital advertising, programmatic media, or data-driven marketing.

Responsibilities

• Strategic Account Management: lead the day-to-end relationship for a portfolio of high-value accounts.
• Campaign Strategy & Execution: oversee onboarding and lifecycle from kickoff to final reporting.
• Growth & Retention: identify upsell opportunities and expand activation and measurement footprint.
• Cross-Functional Collaboration: work with Product and Engineering to surface client feedback.
• Process Innovation: develop scalable playbooks for campaign management and client communication.
• Mentorship: share best practices with Client Services team.

Skills

Programmatic media

Data-driven insights

Client relationship management

Strategic thinking

Analytical skills

Presentation skills

Upselling

Education

Bachelor's degree in Marketing or related field

Tools

DSPs

SSPs

DMPs

Job description

• As our Sales Team continues to grow, we are looking for a Client Services Lead who will serve as a primary strategic partner for Attain’s key advertiser and agency relationships. Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end success of client campaigns—from strategic planning and data activation to performance measurement and long-term retention
• You are a hands-on expert in the programmatic and data landscape, acting as a trusted advisor to clients while ensuring operational excellence in every engagement. Your digital media expertise and relationship-building skills will be the foundation that helps our customer base scale as our offerings expand beyond insights, programmatic media, and measurement
• Strategic Account Management: Lead the day-to-end relationship for a portfolio of high-value accounts, acting as their primary point of contact to ensure strategic alignment and satisfaction
• Campaign Strategy & Execution: Oversee the entire lifecycle—from initial kick-off and onboarding to final reporting—ensuring measurable business growth through data-driven recommendations
• Growth & Retention: Partner with Sales to identify upsell opportunities and expand Attain’s data activation and measurement footprint within existing accounts
• Cross-Functional Collaboration: Work with Product and Engineering teams to surface client feedback and influence the development of new data and measurement solutions
• Process Innovation: Contribute to the development of scalable playbooks and best practices for campaign management and client communication
• Mentorship: Provide guidance and share best practices with Client Services Managers and Specialists on the team
• At the end of your first year, you’ll have helped us:
• Successfully managed and grown a portfolio of key accounts with high retention and satisfaction rates
• Onboarded net-new business while building the operational components of our measurement and data activation offerings
• Raised the bar of our organizational expertise in the marketplace by leading cross-functional education sessions
• Utilized your programmatic experience to collaborate with sellers and grow our outbound go-to-market strategies

Bachelor’s degree in Marketing, Business, or a related fieldDeep expertise in the ad-tech ecosystem, including DSPs, SSPs, DMPs, and data-driven insightsExcellent presentation and organizational skills, with experience managing multiple high-value priorities in a fast-paced environmentStrong analytical skills with the ability to translate complex data into actionable strategic insights for clientsProven ability to build and upsell media execution and measurement strategies to traders, agency teams, and executives5+ years of experience in digital advertising, programmatic media, or data-driven marketing