Client Services Lab Assistant — Impactful Lab Support

Sonic Healthcare USA; Aiea (HI); On-site; USD 5,634,000 - 6,227,000; Full time

Benefits offered by this job

Free lab services for you and depend •

Paid Time Off and Paid Holidays

Medical, dental, and vision Insurance

401(k) with company match

O’hana culture

Job summary

Clinical Laboratories of Hawaii, LLP is seeking a dedicated laboratory support professional in Aiea, HI. The role involves resolving client issues through thorough investigation and accurate testing in a clinical laboratory setting.

Responsibilities include handling STATs/criticals, discrepancies in reports, and ensuring proper specimen handling. The position emphasizes confidentiality and adherence to PHI safeguards, with total weekly hours of 40.

Qualifications

• High School Diploma or equivalent.
• Experience in specimen collection or processing.
• Strong reading, writing, and analytical skills.
• Ability to operate general laboratory equipment.

Responsibilities

• Assist or resolve client issues by investigating and responding promptly.
• Help resolve discrepancies in reports by consulting with staff.
• Understand specimen requirements to provide accurate results.
• Recognize differences in specimen types and manage related tasks.
• Notify clients of STATs and Critical results.
• Identify and respond to critical values per guidelines.
• Track and monitor send-out tests.
• Assist in problem resolution and escalate to QA staff as needed.
• Maintain professional/technical knowledge via publications and CE events.
• Pursue referenced test results to meet client needs.

Skills

Analytical skills

Laboratory equipment operation

Client issue resolution

Education

High School Diploma

Job description

Clinical Laboratories of Hawaii, LLP is seeking a dedicated laboratory support professional in Aiea, HI. The role involves resolving client issues through thorough investigation and accurate testing in a clinical laboratory setting.

Responsibilities include handling STATs/criticals, discrepancies in reports, and ensuring proper specimen handling. The position emphasizes confidentiality and adherence to PHI safeguards, with total weekly hours of 40.