Social Service Technician - Adams SSC (Georgetown)

Goodwill of Delaware and Delaware County; Georgetown (DE); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

The Thurman Adams State Service Center in Georgetown, DE is hiring a Social Service Technician to welcome clients and guide them through essential programs. This full-time role, Monday–Friday, 8:00 AM–5:00 PM, requires strong communication, data entry, and a caring approach to assist residents with eligibility and service access.

You will be the first point of contact, help with applications, review documents, and coordinate with program staff to ensure timely, coordinated service.

Formación

• Experience in customer service or client-facing roles.
• Familiarity with social service programs is a plus.
• Strong organizational skills and attention to detail.
• Proficiency with computers and data entry.

Responsabilidades

• Serve as the first point of contact for clients, providing courteous and professional service.
• Assist clients with completing applications and navigating program information.
• Review documents for completeness and accuracy to support eligibility.
• Follow up with clients to obtain missing documentation or provide status updates.
• Enter and maintain accurate client data in automated systems.
• Address routine client concerns and direct to appropriate resources.
• Collaborate with team members to ensure timely, coordinated service.

Conocimientos

Customer service

Verbal & written communication

Organization

Cultural sensitivity

Professional demeanor

Herramientas

Computer literacy

Data entry systems

Case management systems

Descripción del empleo

NOW HIRING

Social Service Technician

Thurman Adams State Service Center – Delaware Division of Social Services

Georgetown, DE • Full-Time • Monday – Friday, 8:00 AM – 5:00 PM

Are you someone who genuinely cares about people and wants to make a real difference in their lives? Do you thrive in a role where your professionalism and compassion open doors for those who need it most? The Thurman Adams State Service Center in Georgetown is seeking a dedicated Social Service Technician to serve as a vital resource for Delaware residents navigating essential programs and services.

What You’ll Do

• Serve as the first point of contact for clients, providing courteous and professional customer service that creates a welcoming and supportive environment.
• Assist clients with completing applications, forms, and navigating program information across available social service programs.
• Review submitted documents for completeness and accuracy, gathering the information needed to support eligibility determination.
• Conduct follow-up with clients as needed to obtain missing documentation, clarify information, or provide status updates.
• Enter and maintain accurate client data in automated systems, ensuring records are current and complete.
• Address routine clientconcerns with professionalism, providing clear explanations and directing clients to appropriate resources when needed.
• Collaborate with team members and program staff to ensure clients receive timely and coordinated service.

What We’re Looking For

• Experience in customer service or direct client-facing roles, with a demonstrated ability to interact professionally and courteously with diverse individuals.
• Familiarity with social service programs, benefits applications, or eligibility processes is a plus.
• Strong organizational skills and attention to detail, particularly when reviewing documents and maintaining records.
• Proficiency with computers and data entry; ability to learn and navigate automated case management systems.
• Excellent verbal and written communication skills, with the ability to explain information clearly to clients.
• Ability to handle a variety of routineclientconcerns calmly and effectively, escalating complex issues as appropriate.
• Commitment to treating all clients with dignity, respect, and cultural sensitivity.

Why This Role Matters

As a Social Service Technician, you are often the first face clients see when they walk through the door — and that first impression matters. Your ability to listen, assist, and follow through with care can transform a stressful experience into one where clients feel truly supported. If you believe in the power of compassionate, professional service and want your work to make a tangible impact on your community, this role is for you.

• Location Thurman Adams State Service Center 546 S. Bedford Street Georgetown, DE 19947
• Organization Delaware DSS / FSS
• Position Type Full-Time / Staffing Assignment
• Schedule Mon–Fri, 8AM–5PM

Help Delaware Residents Access the Support They Deserve

This is a staffing assignment at the Thurman Adams State Service Center placed through Goodwill® Staffing Services.