Client Services Director — Growth & Partnerships

Greystar Worldwide, LLC; Orlando (FL); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Sabbatical after 10 years

Housing discount

Parental leave

Employee assistance program

Life insurance

Job summary

Greystar is seeking a senior professional to drive new business development and maintain strong client relationships in a multifamily real estate environment. You will lead initiatives, coordinate proposals, and monitor market trends to sustain growth and client satisfaction.

Responsibilities include managing client communications, presenting opportunities to ownership and investors, and contributing to annual goals and budgets while guiding teams to deliver superior service and results.

Qualifications

• Bachelor's degree in Business, Real Estate, Marketing, or a related field, or equivalent experience.
• 5+ years in business development, client services, asset management, operations, or related multifamily leadership.
• Proven ability to generate leads, develop opportunities, and manage a sales pipeline.
• Strong presentations and communication with owners, investors, and executives.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Excellent organizational skills and ability to handle complex workflows.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to build and maintain strong client relationships.

Responsibilities

• Maintain and manage relationships with existing clients, ensuring ongoing communication and satisfaction.
• Lead initiatives for new business development by identifying potential clients and presenting proposals.
• Contribute to annual goals and budgets for client services, tracking progress and revenue projections.
• Monitor market information and trends to identify opportunities and threats for the company.
• Develop internal communication and CRM processes to support client activities and decision-making.
• Create and distribute marketing collateral to promote services and capabilities to clients.
• Coordinate due diligence with brokers for new fee management opportunities.
• Gather client feedback and implement cost-effective improvements in service delivery.
• Complete reports and analyses across HR, finance, and administration as required.

Skills

Business development

Client services

Asset management

Operations

Communication

Project management

Relationship building

Education

Bachelor's degree in Business/Real Estate/Marketing

Job description

Greystar is seeking a senior professional to drive new business development and maintain strong client relationships in a multifamily real estate environment. You will lead initiatives, coordinate proposals, and monitor market trends to sustain growth and client satisfaction.

Responsibilities include managing client communications, presenting opportunities to ownership and investors, and contributing to annual goals and budgets while guiding teams to deliver superior service and results.