Client Services Coordinator- Ocean/Air Exports

RemX | The Workforce Experts; Irving (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

RemX is partnering with a growing logistics and transportation organization to hire a detail-oriented Client Services Coordinator in Irving, TX. The role focuses on coordinating shipments, supporting client accounts, resolving service issues, and ensuring exceptional customer satisfaction throughout the shipment lifecycle.

The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and collaborate with clients, carriers, and internal teams to maintain service quality

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 4+ years of relevant experience in logistics, transportation, customer service, account management, or operations.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Manage ocean and air export shipments and related activities for an assigned portfolio of client accounts.
• Serve as a primary point of contact for clients, providing timely and professional support.
• Resolve customer concerns and service issues while maintaining strong client relationships.
• Partner with Account Managers to assist with invoicing, billing inquiries, and accounts receivable activities.
• Collaborate closely with operations and project teams to maintain visibility into account status and service performance.
• Ensure compliance with established processes, procedures, and service standards.
• Identify opportunities for process improvements and operational efficiencies.
• Analyze reports, monitor trends, and recommend corrective actions when needed.
• Communicate company capabilities, services, and solutions to clients.
• Perform additional duties as assigned.

Skills

Customer service

Relationship building

Communication

Attention to detail

Organizational skills

Problem solving

Conflict resolution

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

RemX is partnering with a growing logistics and transportation organization seeking a detail-oriented and customer-focused Client Services Coordinator. This position is responsible for coordinating shipments, supporting client accounts, resolving service issues, and ensuring exceptional customer satisfaction throughout the shipment lifecycle.

The ideal candidate thrives in a fast-paced environment, can effectively manage multiple priorities, and is committed to delivering outstanding service while collaborating with clients, carriers, and internal teams.

Location:

Irving, TX

Hours:

8-5 or 8:30-5:30 Monday-Friday

Position Type:

Direct Hire

Pay:

65-70K depending on experience

Responsibilities

• Manage ocean and air export shipments and related activities for an assigned portfolio of client accounts.
• Serve as a primary point of contact for clients, providing timely and professional support.
• Resolve customer concerns and service issues while maintaining strong client relationships.
• Partner with Account Managers to assist with invoicing, billing inquiries, and accounts receivable activities.
• Collaborate closely with operations and project teams to maintain visibility into account status and service performance.
• Ensure compliance with established processes, procedures, and service standards.
• Identify opportunities for process improvements and operational efficiencies.
• Analyze reports, monitor trends, and recommend corrective actions when needed.
• Communicate company capabilities, services, and solutions to clients.
• Perform additional duties as assigned.

Requirements & Experience

• Bachelor's degree in Business Administration or a related field preferred.
• Equivalent combination of education and at least four years of relevant experience in logistics, transportation, customer service, account management, or operations will be considered.
• Strong customer service and relationship-building skills.
• Exceptional attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Self-motivated with a results-driven mindset and strong sense of accountability.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to take initiative and work with minimal supervision.