Client Services Coordinator (Full time or Part time)

Saint Johns Program For Real Change; Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans (8 options)

Dental plans (3 options)

Vision insurance

Life insurance

Accident insurance

Employee Assistance Program

403(b) match

Paid time off

Job summary

Saint John’s Program for Real Change in Sacramento, CA seeks a Client Service Coordinator to oversee client flow, facility operations, and transportation needs. This on-site role is full-time/part-time with a competitive hourly wage and requires strong communication and teamwork to support trauma-informed, gender-responsive services.

The position includes monitoring clients, maintaining logs, responding to emergencies, ensuring safety, conducting drug tests, and coordinating daily shift

Qualifications

• High school diploma or GED is required.
• Ability to work well in a team environment.
• Good interpersonal skills.
• Punctual and reliable attendance.
• Effective written and spoken communication.
• Maintain confidentiality.
• Must recognize signs of substance use disorders and respond appropriately within 30 days of hire.
• Californian driver’s license and proof of insurance are required.

Responsibilities

• Oversee supervision of program clients, and facility operations and transportation needs.
• Monitor clients during shift: counts, check-in/out, and visitor clearance.
• Maintain a daily activity log including incidents of safety concerns.
• Respond to after-hours emergencies and coordinate with admin, law enforcement, or medical personnel.
• Maintain safety and security of the facility and keys during shift.
• Conduct random and requested drug tests for clients; document shift handoffs and logs.

Skills

Strong communication

Teamwork

Interpersonal skills

Attention to detail

Confidentiality

Trauma-informed

Spanish (bonus)

Education

High school diploma or GED

Job description

Job Details

Job Location: CCTRP - Sacramento, CA 95826

Position Type: Full-Time/Part-Time

Salary Range: $20.00 - $20.00 Hourly

Travel Percentage: None

Founded on the steps of St. John’s Lutheran Church in 1985, Saint John’s Program for Real Change has helped more than 30,000 women and children transform their lives from poverty and dependence to confidence and self-sustainability.

Dedicated to the eradication of homelessness once and for all, this up-to-18-month comprehensive residential program provides families with the tools they need to address the root causes as well as the symptoms of homelessness: mental health therapy, drug and alcohol counseling, life skills classes (anger management, parenting, budgeting, positive thinking, healthy relationships and more), a path to a high school diploma and Employment Training.

The Female Community Reentry Program (FCRP) allows eligible offenders with serious and violent crimes committed to State prison to serve their sentence in the community at a FCRP as designated by the Department, in lieu of confinement in State prison and at the discretion of the Secretary.

The FCRP will provide a range of rehabilitative services that assist with alcohol and drug recovery, employment, education, housing, family reunification, and social support.

Benefits/Perks of a career at Saint John’s

• Choice of 8medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 10 paid holidays, 2floating holidays, 7sick days and up to 18 days of vacation per calendar year.

Position Overview

Client Service Coordinator

SALARY$20.00Per Hour

CLASSIFICATIONFull-Time,Non-Exempt

LOCATIONOn Site Only - Power Inn Rd. Sacramento, CA

SCHEDULE1.Tuesday, Wednesday, Thursday, Friday, Saturday 6am - 2:30pm

SCHEDULE2. Saturday, Sunday, Monday 6am - 2:30pm or

SCHEDULE3. Friday (10pm - 6:30am), Saturday, Sunday 2pm - 10:30pm

About the Position

This position oversees the general supervision of program Clients, program and facility operations and the transportation needs of Clients.

You’ll be responsible for…

• Monitors clients throughout shift, this includes performing physical counts, checking clients in and out of the facility, and clearing all visitors to the facility.
• Maintains a daily log of all client activities including any incidents of security or safety nature.
• Responds to after-hour emergencies which include contacting administration or proper law enforcement or medical personnel.
• Maintains the safety and security of the facility.
• Provides security for key control during shift.
• Conducts random and requested drug tests for Clients.
• Participate in daily shift exchange including documenting in facility log at the end of each shift and thoroughly reviewing log at the start of each shift.

The candidate must possess knowledge and skills in providing trauma informed and gender responsive services including the following

• Be able to take trauma into account during the process of interacting with clients.
• Avoid triggering trauma reactions and/or re-traumatizing Clients.
• Adjust own behavior and control own feelings to allow Clients to learn how to manage trauma symptoms and be able to benefit from program services.
• Be proactive in conflict resolution.
• Other duties may be assigned by management based on business needs.

You must have

• High school diploma or G.E.D. equivalent.
• Ability to work well in team environment.
• Good interpersonal skills.
• Punctual and good attendance.
• Effective communication skills including both oral and written form.
• Attention to detail.
• Maintain confidentiality.
• Must be qualified and trained to recognize the symptoms and signs of substance use disorders, have the ability to respond to drug overdose and provide documentation used to meet this requirement within 30 calendar days of hire.
• A valid California Driver’s License and proof of personal auto insurance is required. Hire is contingent upon agency insurability.
• Not currently on probation or parole. Must be discharged for at least three years.
• Must pass a criminal background screening (Live-Scan) and maintain annual CPR certification, First aid certification and Tuberculosis test results.

Physical Requirements

• Standing/walking approximately 30% and sitting 70% of the time.
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It’s a plus if you have

• Fluency in Spanish language (spoken and written).
• Trauma informed training.
• Experience working with a female population.
• Some knowledge of substance abuse and treatment.

You’ll be successful if

You’re a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You’re intentional about giving internal and external clients a positive interaction.

You’re exceptionally people oriented.

You can relate to all types of people and you’re a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You’re a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're a self-starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John’s Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.