Service Coordinator I Outreach

ADP, Inc.; Sacramento (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

12 sick days

Health, dental, vision

Job summary

Step Up on Second, in Sacramento, seeks a Service Coordinator I Outreach to provide street outreach and engagement, case management, and linkage to services for unhoused individuals. The role includes coordinating with city departments and community partners, maintaining records, and supporting data reporting.

Responsibilities include assisting with enrollment in services, ensuring timely documentation, and collaborating with local outreach teams.

Qualifications

• Bachelor's degree preferred. Experience in public housing or access to public funding is required.
• Strong computer skills with Microsoft Office and intermediate MS Excel required.

Responsibilities

• Engage people experiencing homelessness to assess service needs and establish rapport.
• Carry a caseload to 25–30 cases and coordinate services accordingly.
• Evaluate immediate needs and triage to housing, health, and financial resources.
• Document and update case notes in the EHR system within 24 hours of engagement.
• Support data collection and quarterly/annual reporting.

Skills

Case management

Outreach

Data entry

Communication

Time management

Education

Bachelor's degree preferred

Tools

Microsoft Office

MS Excel

Job description

Community Outreach Services/Safe Camping

REPORTS TO : Program Manager/Director of NorCal Programs

HOURS : 40

CLASSIFICATION : Hourly

REQUISITION NUMBER: 1803

SUMMARY : The City of Sacramento Department of Community Response (DCR)- Case Carrying Outreach Program is a Community Outreach Services Program that will provide outreach and engagement services to unhoused community members experiencing homelessness in each Council District in partnership with city personnel departments and partnering CBOs. The Service Coordinator I Outreach is a member of the Community Outreach Services Program. Its primary tasks include but are not limited to street outreach and engagement (including encampments, river trials, safe camping etc.), case management, linkage, resources and stabilization services as well as any other supportive services to meet each program member specific needs. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery. Employment is based on contract and contract renewal.

BENEFITS AND WHAT WE OFFER:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES : The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

Direct Service and Support

• Engages people without homes to initiate contact, develop rapport, trust and assess individuals for service needs.
• Each Service Coordinator I should carry a case load to 25-30
• Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
• Evaluate appropriate triage or linkage to housing, health, and financial resources to help resolve homelessness and refer to community partners.
• Engage assigned members to achieve their goals and objectives and report to the team and qualified staff regarding changes members of level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care.
• Assist members to reach document ready, (ID card, SSI Card, Birth Certificate, etc.).
• Link members to community housing resources such as mainstream benefits, CalAIMs, etc.
• Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
• Provide transportation to support stabilization efforts.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Attend all Step Up staff meetings and training courses as requested.
• Coordinate with City Department of Community Response as well as Library, Police, Fire, Public Defender, Parks, and Recreation to support, assist with homeless population education to staff and linkage to services.
• Support in the effort to achieve all contract assigned performance benchmarks.

Documentation and Data Collection

• Complete the homeless survey tool on all homeless individuals encountered to determine severity of need.
• Complete all intake and enrollment program documentation paperwork and upload into appropriate data system EHR Welligent or Clarity and or files.
• Maintain member files in compliance with funder requirements.
• Assist with the collection of data, and submission of quarterly/annual reports.
• Enter all member demographics into EHR Welligent and Clarity.
• Enter all case management documentation in GIRP format (Goals, Intervention, Response, Plan) and organizational documentation into Welligent and or County Clarity/HMIS system within 24 hours of engagement.
• Develop individual service plans in SMART format (specific, measurable, achievable, relevant, and time-bound) and track progression of goals and each engagement with progress notes entered into Welligent/Clarity/HMIS.

SKILLS

Knowledge of, or experience with mainstream benefits and services competencies such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc. Ability to work collaboratively with others and in a team. Initiative and solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork. Works within skills and scope of practice asking for support and training to improve abilities when needed. Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s. Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered. Understands and promotes safety first to self and team members.

QUALIFICATIONS

Bachelor's degree preferred. Experience working in public housing or other property management setting with public funding source is required. Strong computer skills with knowledge of Microsoft Office and intermediate MS Excel skills are required. Position requires use of own or company vehicle. Must have a clean driving record and current California’s driver’s license and insurance. Agency will reimburse for mileage.

SUPPLEMENTAL INFORMATION

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever elevate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES

HOPE

We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS

We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE

We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT

We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS

We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER