Client Services Coordinator

BUSY BEE ENVIRONMENTAL SERVICES INC.; United States; Remote; USD 42,000 - 68,000; Full time

Job summary

BUSY BEE ENVIRONMENTAL SERVICES INC. is seeking a Client Services Coordinator to join our Client Services & Operations department.

This full-time remote role is based in Washington, DC, and supports client relationships and day-to-day service operations within the environmental services industry. You will serve as a key point of contact for clients, coordinating requests, work orders, and documentation while collaborating with field teams and management to ensure timely, accurate service

Qualifications

• Must have strong communication and interpersonal skills.
• Excellent organization and time-management abilities.
• Ability to manage multiple client requests and priorities.
• Proficiency with Microsoft Office or Google Workspace.
• Experience with scheduling, work-orders, CRM, or service-management systems preferred.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as a primary point of contact for client inquiries and follow-ups.
• Coordinate client requests, work orders, schedules, and service-related activities.
• Communicate service status, scheduling updates, and resolutions to clients.
• Maintain accurate client records, service documentation, and reports.
• Monitor open requests and ensure timely completion with teams.
• Collaborate with field personnel and operations to address client needs.
• Prepare reports, service summaries, and client documentation.
• Respond to client concerns professionally; escalate when necessary.
• Track service performance, pending requests, and outstanding issues.
• Support customer satisfaction and long-term client relationships.

Skills

Communication skills

Organization

Time management

Multitasking

CRM experience

MS Office

Google Workspace

Remote work

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM software

Job description

Description

BUSY BEE ENVIRONMENTAL SERVICES INC. is seeking a Client Services Coordinator to join our Client Services & Operations department. This is a full-time, remote position based in Washington, DC, offering an excellent opportunity for a motivated professional to support client relationships and coordinate day-to-day service operations within the environmental services industry.

As a Client Services Coordinator, you will serve as a key point of contact for clients while supporting internal teams with scheduling, service coordination, work orders, documentation, and follow-up. You will work closely with clients, field teams, and management to ensure service requests are handled efficiently, information is communicated accurately, and client needs are addressed in a timely and professional manner.

This role is ideal for an organized and customer-focused professional who enjoys coordinating multiple priorities, solving problems, maintaining accurate records, and helping deliver a consistent client experience.

Responsibilities

• Serve as a primary point of contact for client inquiries, service requests, and follow-ups
• Coordinate client requests, work orders, schedules, and service-related activities
• Communicate with clients regarding service status, scheduling, updates, and resolutions
• Maintain accurate client records, service documentation, and operational reports
• Monitor open requests and follow up with appropriate team members to ensure timely completion
• Coordinate with field personnel and operations teams to address client needs
• Assist with preparing reports, service summaries, and client-related documentation
• Respond to client concerns professionally and escalated issues when necessary
• Track service performance, pending requests, and outstanding client issues
• Support customer satisfaction and long-term client relationships
• Assist with administrative and operational tasks related to client services
• Identify opportunities to improve client communication and service processes
• Maintain confidentiality and accuracy when handling client and company information

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2+ years of experience in customer service, client relations, operations, administration, or a related field
• Strong communication and interpersonal skills
• Excellent organization and time-management abilities
• Ability to manage multiple client requests and priorities simultaneously
• Strong problem-solving and follow-up skillsProficiency with Microsoft Office, Google Workspace, or similar business applications
• Experience working with scheduling, work-order, CRM, or service-management systems preferred
• Strong attention to detail and accuracy
• Ability to work independently in a remote environment
• Professional and customer-focused approach when communicating with clients
• Ability to collaborate effectively with operations, field, and management teams
• Experience in environmental services, janitorial services, facilities management, or a similar service-based industry is a plus