Client Services Coordinator

Charter Services Team LLC; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Charter Research in Orlando, FL is seeking a Client Services Coordinator to identify, track, and qualify potential study leads and support startup activities for newly awarded studies. The role involves coordinating with PIs, Clinic Managers, and internal teams to respond to feasibility opportunities.

Qualifications include a 4-year degree and at least one year in a related professional role; clinical research experience is preferred.

Qualifications

• Typically, at least one year of related experience in a professional role.
• Experience in a clinical research setting is preferred.
• Excellent organizational and multitasking abilities.

Responsibilities

• Identify, track, and qualify potential study leads for Charter Research sites.
• Maintain databases of study opportunities, PIs, and trial capabilities.
• Prepare feasibility questionnaires/proposals with internal teams.
• Coordinate sponsor/CRO confidentiality agreements.
• Schedule and host in-person and virtual meetings to discuss capabilities.
• Support startup activities and meetings with clinical leadership.
• Track milestone dates and startup cycle times to meet performance standards.
• Develop sponsor/CRO relationships to identify new business opportunities.

Skills

Communication

Relationship management

Marketing & sales awareness

Multitasking

Organization

Initiative

Education

4 Year Degree

Job description

• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree

Contact information

• Email [e-mail]

COMPANY DESCRIPTION

Charter Research is a highly experienced and quickly growing clinical research company, based inFlorida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando, FL.

POSITION OVERVIEW

The Client Services Coordinator is responsible for identifying, tracking, and qualifying potential new study leads and supporting study start-up activities for newly awarded studies for Charter Research sites.

RESPONSIBILITIES

• Maintain extensive knowledge of the capabilities and study needs of Charter Research sites; consistently review the study database and study participant profile of all active and upcoming study protocols, attend relevant meetings, and coordinate with Principal Investigators (PIs) and Clinic Managers.
• Maintain an internal database of potential upcoming trial opportunities and communicate with the Charter Research team regarding these opportunities through regularly scheduled meetings.
• Complete and submit feasibility questionnaires/proposals for potential trial opportunities, communicating with the Executive, Medical, Clinical, Marketing, Recruitment, and Finance Teams as needed to respond appropriately to the included questions.
• Maintain an internal database of current and past completed clinical trials for each site, as well as each PI, to facilitate easy and organized responses to feasibility questionnaires.
• Review, approve, execute, and submit sponsor and Contract Research Organization (CRO) confidentiality agreements to allow Charter Research to access information regarding potential study opportunities.
• Schedule and host in-person and virtual meetings to discuss Charter Research’s capabilities and to learn information about potential opportunities, including Pre-Site Selection Visits, Site Selection Visits, and other related capabilities meetings. Document and distribute critical study information needed to inform study acceptance decision-making and study operational planning.
• Coordinate and support regular study startup activities and meetings with clinical department leadership to gather and document updates, keep the team informed of progress, identify risks and mitigation strategies, and ensure preparedness for study start.
• Maintain a database of key milestone dates and study startup cycle times (e.g., Study Award to First Patient First Visit/ FPFV) to ensure Charter Research exceeds internal and sponsor or CRO performance standards.
• Help identify new business opportunities, including studies, indications, and other proposals, by developing and maintaining relationships with sponsor and Contract Research Organization (CRO) contacts and external consultants.
• Perform other duties as assigned or required.

KNOWLEDGE, SKILLS, AND ABILITIES

• High level professional communication and relationship management skills.
• Exceptional knowledge of the drug development process.
• Strong awareness of marketing and sales principles.
• Ability to handle multiple tasks/projects simultaneously.
• Ability to collaborate with other team members to achieve results.
• Excellent organizational skills.
• Strong drive and personal initiative.

QUALIFICATIONS

• Typically, at least one year of related experience in a professional role, preferably in a clinical research setting.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Additional Information

• Is this requisition for a backfill or a new position? Backfill