Client Services Coordinator

HairClub; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Bosley HairClub in Cincinnati is hiring a Client Services Coordinator to provide exceptional service across the client journey. You will greet clients, schedule appointments, keep accurate records, and relay information between clients and medical or styling staff.

This on-site position supports daily center operations with inquiries by phone, email, and in person. You will assist with client consultations, explain services, and help navigate treatment options while collaborating with the sales

Qualifications

• Strong client services and customer service skills with empathy and professionalism.
• Excellent communication, verbal and written, and active listening.
• Administrative skills: scheduling, record-keeping, data entry, basic software.
• Willingness to support consultative sales conversations and treatment plans.
• Experience in healthcare, beauty, or wellness client-facing roles is a bonus.
• High school diploma required; post-secondary education is an asset.

Responsibilities

• Greet and check in clients, ensuring a welcoming and professional environment.
• Manage appointment scheduling and maintain accurate client records.
• Coordinate communication between clients and medical or styling professionals.
• Respond to inquiries by phone, email, and in person throughout the day.
• Assist with client consultations, follow-up materials, and treatment options.
• Support the sales team to reinforce services and encourage ongoing engagement.

Skills

Client services

Customer service

Communication

Administrative support

Sales support

On-site collaboration

Education

High school diploma

Post-secondary education asset

Tools

Office software

Job description

Company Description

Bosley HairClub is a leading hair restoration company offering personalized solutions for every stage of hair loss, from prevention and regrowth to surgical and cosmetic treatments. The organization provides an integrated continuum of care that combines pharmaceutical, non-surgical, surgical, and cosmetic options tailored to individual client needs and goals. With more than a century of combined experience and over one million clients and patients served, Bosley HairClub operates more than 130 locations across the United States, Canada, and Puerto Rico. Its multidisciplinary team of physicians, clinicians, hair restoration specialists, and stylists is dedicated to helping individuals restore their hair, confidence, and overall quality of life. Team members work in a client-focused environment that emphasizes personalized care, long-term support, and professional excellence.

Role Description

The Client Services Coordinator is a full-time, on-site role based in the Cincinnati Metropolitan Area, responsible for providing exceptional service to clients throughout their hair restoration journey. This role includes greeting and checking in clients, managing appointment scheduling, maintaining accurate records, and coordinating communication between clients and medical or styling professionals. The Client Services Coordinator supports daily center operations by handling administrative tasks, responding to inquiries by phone, email, and in person, and ensuring a welcoming, professional environment. The position also assists with client consultations and follow-up, including preparing materials, explaining services, and helping clients navigate treatment options. This role may collaborate with the sales team to support client retention and satisfaction by reinforcing service offerings and encouraging ongoing engagement with Bosley HairClub programs.

Qualifications

• Candidates should possess strong Client Services and Customer Service skills to support clients with empathy, professionalism, and a focus on satisfaction.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess Administrative Assistance skills such as scheduling, record-keeping, data entry, and basic office software proficiency.
• Candidates should possess Sales skills or comfort supporting consultative sales conversations, upselling services, and reinforcing treatment plans.
• Additional beneficial qualifications include prior experience in a client-facing role in healthcare, beauty, or wellness; strong organizational and time-management abilities; and a detail-oriented, solution-focused mindset.
• A high school diploma or equivalent is typically required; post-secondary education in business, healthcare administration, or a related field is an asset.
• Ability to work on-site in the Cincinnati Metropolitan Area, collaborate with a diverse team, and maintain confidentiality and professionalism in all client interactions.