Client Services Coordinator

Core Scientific, Inc.; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Core Scientific, Inc. is seeking an experienced Client Services Coordinator to lead and develop long-term relationships with a portfolio of clients. This role blends data center technical knowledge, customer relationship management, and industry-specific insight.

You will serve as the client’s advocate, coordinate with cross-functional teams, and drive value-added insights on HPC and AI trends. Onsite collaboration and timely onboarding of new clients are essential to success.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in customer-facing roles with a track record of converting interactions into results.
• Experience in mission-critical data centers, AI hardware/software, Nvidia ecosystem partners.
• Knowledge of HPC, AI infrastructure, and hyperscale tech.
• Familiarity with cloud platforms, data center operations, or HPC systems.
• Proven high-touch account management experience.

Responsibilities

• Serve as the primary contact to liaise between clients and internal teams to ensure customer success.
• Develop long-term HPC relationships and grow the AI/HPC portfolio.
• Analyze customer personas and demographics to generate leads.
• Lead networking events to build local and channel partner relationships.
• Collaborate with sales and marketing to attract prospective HPC clients to data centers.

Skills

Customer-facing

Account management

Relationship building

Communication

HPC awareness

Education

Bachelor's degree in a relevant field

Tools

NVIDIA GPUs

Job description

Who We AreCore Scientific is a leading provider of infrastructure for high-performance compute in North America. Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly. We transform energy into high-value compute with unmatched efficiency at scale. Core Scientific is a publicly trade company (NASDAQ: CORZ).We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations. Our footprint consists of 11 data center campuses across seven states, housing advanced infrastructure for our customers.What sets us apart? We have an entrepreneurial culture, a \"can-do\" and collaborative attitude, and we own and control our infrastructure. These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.Join us and accelerate your career alongside our groundbreaking journey. We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment. Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.The JobWe’re looking for an experienced, highly motivated Client Services Coordinator to lead and develop long-term relationships with a portfolio of Core Scientific’s clients. This role combines data center technical expertise, customer relationship management, and industry-specific knowledge. Serve as a primary contact to liaise between client's and cross-functioning internal teams to ensure customer & department sucess.ResponsibilitiesServe as the primary contact and build long-term HPC relationships and grow the AI/HPC portfolio.Analyze customer personas and target audience demographics to generate leads.Ownership of networking events to build and maintain local, professional, and channel partner relationships.Ownership of market insight and advocacy of the HPC market.Collaborate with sales and marketing to drive prospective HPC clients to the data center for onsite tours and meetings with management.Act as the client’s advocate within the company, ensuring their feedback influences product development.Stay informed about trends in HPC, and AI to provide value-added insights.Work with the sales team to onboard new clients promptly.Manage on-boarding and new orders for clients from start to completion, including tracking clients’ orders from origin to our facilities and reconciling the order and delivery timelines.Resolve client complaints and prevent additional issues by improving processes when applicable.Track key account metrics for each client in the portfolio.Work directly with site management, technicians, and development to meet clients’ expectations for customer success.Foster open, respectful, and professional communication directly within the team, with co-workers/ teammates, and leaders across the organization.Performs other duties as assigned.QualificationsA bachelor’s degree in a relevant field is required.5+ years of relevant experience in customer-facing roles with a successful track record of identifying, communicating with, and building relationships that convert directly to both top and bottom-line results, required.Experience working in or with mission-critical data centers, AI hardware/software, Nvidia, and other leading technology ecosystem partners.Knowledge of HPC, AI Infrastructure, hyperscale technology.Familiarity with cloud platforms, data center operations, or high-performance computing systems.Proven high-touch account management experience or other relevant experience.Reports ToSenior Director, Client ServicesLocationOn SiteTravelOccasional travel may be required as needed.Work EnvironmentThis job operates in a professional office environment. This role routinely utilizes standard office equipment, including laptop computers and smartphones.Physical DemandsWhile performing the duties of this job, the employee is frequently required to sit, stand, walk, use their hands, and lift up to 20 pounds.Position Type/ Expected Hours of WorkThis is a full-time, onsite position. General hours and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some nights and weekends may be required.Supervisory Experience (Yes or No)No