Client Services Associate (CSA), Highland RIM Wealth Management

Kestra Financial Independent Advisor; Tullahoma (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Kestra Financial Independent Advisor seeks a Client Services Associate to support daily operations and client education with a focus on exceptional service and accuracy.

The role involves handling onboarding, documentation, calendar coordination, and CRM record-keeping while collaborating with back-office teams and vendors to resolve client issues.

Qualifications

• Strong interpersonal and communication skills are essential.
• Excellent attention to detail and follow-through are required.
• Proficiency with Microsoft Office; CRM experience is a plus.
• Highly organized and able to juggle multiple tasks independently.
• Ability to build relationships with clients and internal partners without direct control.
• Adaptability and commitment to ongoing learning are needed.

Responsibilities

• Provide white-glove service to new and existing clients.
• Act as the primary contact for inbound client communications.
• Prepare documentation for account openings, transfers, distributions, and other transactions.
• Monitor client onboarding progress and ensure timely follow-up.
• Coordinate scheduling and calendar management for the advisor.
• Maintain accurate records in the CRM and custodian portals.
• Assist with data entry, report generation, and meeting preparation for clients.
• Liaise with back-office teams and vendors to resolve client issues.
• Support trading and account maintenance activities under advisor supervision.
• Manage multiple priorities daily to meet business objectives.
• Travel for training may be required occasionally.

Skills

Customer service

Communication

Attention to detail

Organizational skills

CRM experience

Microsoft Office

Relationship building

Adaptability

Education

Bachelor’s degree preferred

High school diploma required

Tools

CRM

Microsoft Office Suite

Job description

The Client Services Associate (CSA) plays a vital role in supporting the firm’s daily operations and long-term growth. This position serves as the first point of contact for clients, delivering exceptional service while managing a variety of administrative and operational responsibilities. This successful candidate will have excellent customer service and problem solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Key Responsibilities

• Provide white-glove service to new and existing clients.
• Act as the primary contact for inbound client communications.
• Prepare documentation for account openings, transfers, distributions, and other transactions.
• Monitor client onboarding progress and ensure timely follow-up.
• Coordinate scheduling and calendar management for the advisor.
• Maintain accurate and up-to-date records in the CRM and custodian portals.
• Assist with data entry, report generation, and preparation for client meetings.
• Liaise with back-office teams and vendors to resolve client issues.
• Support trading and account maintenance activities under advisor supervision.
• Manage multiple and competing priorities daily in pursuit of business objectives.
• Small amount of annual travel may be required for training.

Supervisory Responsibilities

None

Qualifications

• Strong interpersonal and communication skills.
• Exceptional attention to detail and follow-through.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.
• Highly organized with the ability to manage multiple tasks independently.
• Ability to build relationships with clients and internal partners without direct control.
• Adaptable and committed to continuous learning.

Education and Experience

• Experience in financial services preferred.
• The ideal candidate will have good understanding of broker/dealer operations and financial services products, including but not limited to equities, bonds, mutual funds, annuities, insurance, and managed accounts.
• Bachelor’s degree preferred; high school diploma required.
• Ability and desire to obtain FINRA Series 7 and 65 licenses

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.