Wealth Management Client Service Associate

Keyes, Stange & Wooten Wealth Management, LLC; Daytona Beach Shores (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Keyes, Stange & Wooten Wealth Management, LLC is seeking an experienced Client Service Associate to support wealth managers by handling client inquiries, account maintenance, and administrative tasks. The role enables advisors to focus on strategic planning and client engagement.

You will prepare meeting materials, coordinate follow-ups, and maintain accurate client records in CRM and custodial systems while supporting the firm’s tax practice as needed.

Qualifications

• Strong interpersonal, organizational, and client service skills.
• Excellent verbal and written communication, including professional emails.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong follow-through and problem-solving abilities.
• Experience in wealth management or financial services preferred.
• Series 65 or equivalent licensing (or within 6 months)

Responsibilities

• Serve as a primary point of contact for client service requests and inquiries.
• Ensure timely and professional responses to client correspondence, emails, and calls.
• Screen calls for Wealth Managers and resolve operational issues when appropriate.
• Escalate complex client concerns to Wealth Manager or management.
• Assist Wealth Managers with meeting materials and post-meeting follow-up.
• Process new accounts, maintenance, transfers and closures; update client records.

Skills

Client service

Relationship management

Communication skills

Organizational skills

Multi-tasking

Microsoft Office

Administrative support

Problem solving

Education

Series 65 license (or obligated to obtain)

Tools

CRM systems

Adobe Acrobat

Excel

Outlook

Job description

We are a Registered Investment Advisor (RIA), located in Daytona Beach and Palm Coast, FL. We are a boutique practice with an affiliated CPA Firm providing our clients with holistic planning, investment management and tax preparation services to i ndividuals, business entities, trusts, estates, and pension plans. Our philosophy is to serve our client’s needs through a firm approach. We pride ourselves on delivering exceptional client service and building lasting relationships with our clients.

Position Overview

We are seeking an experienced Client Service Associate (CSA) to join our financial services firm. This role is responsible for delivering exceptional client service and supporting all aspects of client relationship management. The CSA will work closely with Wealth Managers by handling routine client inquiries, account maintenance requests, and administrative tasks, allowing advisors to focus on strategic planning and client engagement.

Key Responsibilities

Client Service & Relationship Support

• Serve as a primary point of contact for client service requests and routine inquiries.
• Ensure timely and professional responses to client correspondence, emails, and phone calls.
• Screen calls for Wealth Managers and resolve operational and account-related issues when appropriate.
• Escalate complex client concerns and service issues to the appropriate Wealth Manager or member of management.
• Support Wealth Managers in delivering an exceptional client experience by preparing meeting materials and coordinating post-meeting follow-up.
• Prepare, process, and track account paperwork related to new account openings, account maintenance, transfers, and account closures.
• Accurately process client transactions, including deposits, withdrawals, and account updates.
• Maintain accurate client records within CRM and custodial systems.
• Assist with maintaining client reporting systems and ensuring account information is current.

Administrative & Team Support

• Manage executive calendars and scheduling for Wealth Managers as needed.
• Coordinate and prioritize workflow to ensure tasks are completed accurately and on time.
• Maintain a thorough understanding of firm workflows, procedures, and compliance requirements.
• Assist with general office administration and support the firm's tax practice as needed.
• Identify opportunities to improve operational efficiency and enhance the client service experience.

Qualifications & Skills

• Strong interpersonal, organizational, and client service skills.
• Excellent verbal and written communication skills, including professional email and letter composition.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong follow-through and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat/PDF applications.
• Ability to quickly learn and master firm procedures, systems, and financial services processes.
• Experience in wealth management, financial services, or a related professional services environment preferred.
• Series 65 or equivalent licensing (or obtain within first 6 months)