Client Services Associate (County)

City of Lincoln/Lancaster County; Lincoln (NE); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Lincoln/Lancaster County Public Defender's Office is seeking a detail-oriented Client Services Associate to provide administrative, clerical, and customer service support. The role assists attorneys and staff by managing files, maintaining records, and processing legal documents while serving as a point of contact for clients and visitors.

Key duties include greeting visitors, answering phones, handling court-date information, maintaining both electronic and physical case records,

Qualifications

• Minimum education: high school diploma or equivalent with relevant clerical experience.
• Experience in administrative, legal, or customer service roles preferred.
• Proficiency with standard computer software and office equipment.
• Ability to handle confidential information and manage multiple priorities.

Responsibilities

• Greet visitors and direct them to staff or courtroom.
• Answer phones, relay messages, and schedule appointments.
• Provide information on court dates and case inquiries.
• Open/close, scan, file, and maintain case records (electronic and physical).
• Prepare correspondence, legal documents, and other materials.
• Process jail communications and route information to attorneys.
• Distribute mail, faxes, reports, and office communications.
• Maintain file storage systems and retention requirements.
• Assist with inventory and general clerical duties.
• Serve as backup receptionist as needed.
• Support a collaborative office environment and comply with county policies.

Skills

Administrative experience

Legal knowledge

Clerical skills

Customer service

Confidential information handling

Multitasking

Education

High School Diploma or equivalent

Tools

Office software

Job description

The Public Defender's Office seeks a detail-oriented Client Services Associate to provide administrative, clerical, and customer service support. This position assists attorneys and staff by managing files, maintaining records, processing legal documents, and serving as a point of contact for clients and visitors.

Key Responsibilities

• Greet visitors and direct them to the appropriate staff member or courtroom.
• Answer phones, relay messages, and schedule appointments.
• Provide information regarding court dates and case-related inquiries.
• Open, close, scan, file, and maintain electronic and physical case records.
• Prepare correspondence, legal documents, and other office materials.
• Process jail communications and route information to attorneys.
• Distribute mail, faxes, reports, and office communications.
• Maintain file storage systems and records retention requirements.
• Assist with inventory, office supplies, copying, and general clerical duties.
• Serve as backup receptionist as needed.
• Support a collaborative office environment and comply with all county policies and procedures.

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience

• Administrative, legal, clerical, or customer service experience.
• Proficiency with computer software and office equipment.
• Strong organizational, communication, and customer service skills.
• Ability to handle confidential information and manage multiple priorities.

Minimum Qualifications:

Graduation from senior high school or equivalent, supplemented by experience in general office and clerical work; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.