Client Services Associate - Accounts & Trade Support

Stifel, Incorporated; Zionsville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision care

401k plan

Wellness initiatives

Life insurance

Paid time off

Job summary

Stifel, Incorporated is seeking a Client Services Associate to support Financial Advisors by opening and maintaining client accounts, handling routine administration, and delivering excellent client service.

You will gather required documents, manage account records, handle requests such as check issuance and wiring funds, and escalate issues to the Branch Manager when needed; familiarity with Excel, Word, PowerPoint, and Outlook is preferred.

Qualifications

• Clerical functions related to opening client accounts and ongoing account coding.
• Work with the FA(s) and clients to obtain required documents for account types.
• Maintain complete client account and trade-related records for the FA(s) and branch files.
• Handle administrative duties for client requests (check requests, wires, address changes, etc.).
• Provide reports to FA(s) and escalate suspicious activity to FA/Branch Manager.
• Do not volunteer stock quotes or information if not registered to do so.

Responsibilities

• Open and maintain client accounts and records as directed.
• Assist FAs with client requests and document collection.
• Maintain organized client and trade records for compliance.
• Process client requests (checks, wires, address changes, dividends).
• Provide account-related information to clients as appropriate.
• Escalate issues to FA(s) or Branch Manager when needed.
• Perform general admin tasks (typing, filing, answering phones).

Skills

Administrative knowledge

Industry knowledge

Time management

Critical thinking

Customer & interpersonal skills

Communication skills

Education

High school diploma or equivalent

2 years clerical/related industry

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Stifel, Incorporated is seeking a Client Services Associate to support Financial Advisors by opening and maintaining client accounts, handling routine administration, and delivering excellent client service.

You will gather required documents, manage account records, handle requests such as check issuance and wiring funds, and escalate issues to the Branch Manager when needed; familiarity with Excel, Word, PowerPoint, and Outlook is preferred.