Client Services Associate

BAYADA Home Health Care; Waite Park (MN); On-site; USD 45,000 - 48,000; Full time

Job summary

BAYADA Home Health Care in St. Cloud/Waite Park, Minnesota, is seeking a Client Services Associate to help keep the office running smoothly and support teams across the region.

The role is 100% in-office with a Monday through Friday schedule (8:30 a.m. - 5:00 p.m.). You will coordinate scheduling, assist with payroll processes, and maintain records to ensure dependable service for clients and staff.

Qualifications

• Associate degree with relevant professional experience.
• Experience with scheduling and payroll support.
• Strong time-management and organizational skills.
• Excellent interpersonal and communication abilities.
• Comfort working in a fully in-office environment, Monday through Friday.

Responsibilities

• Coordinate scheduling activities and ensure coverage for clients and employees.
• Provide administrative support to the Director and office team.
• Assist with payroll-related processes by gathering and communicating necessary information.
• Maintain organized records and office documentation.
• Facilitate communication between office staff, field employees, clients, and families.
• Address scheduling or administrative questions and escalate issues as needed.
• Monitor workflows and identify efficiency improvements.
• Support employee engagement and retention through dependable support.

Skills

Time management

Organizational skills

Interpersonal skills

Communication skills

Client-focused

In-office work

Education

Associate degree

Tools

Scheduling tools

Payroll processes

Workforce coordination

Job description

Client Services Associate (CSA)

Location: St. Cloud/Waite Park, Minnesota
Office: Skilled Nursing-Pediatrics
Work model: 100% in-office
Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.
Compensation: $45,000–$48,000 annually plus benefits

Make a meaningful difference every day

At BAYADA, we are committed to delivering compassionate, high-quality care and supporting the people who make that care possible. As a Client Services Associate, you will help keep the office running smoothly while supporting employees, clients, and families across the region.

This is a new opportunity supporting the Skilled Nursing practice in the St. Cloud office. The role serves a broad territory covering the northern two-thirds of Minnesota and works closely with office-based and field-based team members to help ensure dependable service, accurate administrative processes, and a positive experience for the clients and employees we serve.

What you’ll do

As a Client Services Associate, you will provide day-to-day administrative and operational support for the office. Responsibilities may include:

• Coordinate scheduling activities and help maintain appropriate coverage for clients and employees.
• Provide responsive administrative support to the Director and office team.
• Assist with payroll-related processes by gathering, reviewing, and communicating necessary information accurately and on time.
• Maintain organized records, reports, and office documentation.
• Support communication between office staff, field employees, clients, and families.
• Help address scheduling or administrative questions and elevate issues appropriately.
• Monitor workflow, follow established processes, and help identify opportunities to improve efficiency.
• Contribute to employee engagement and retention efforts through timely, personable, and dependable support.
• Provide a welcoming, client-focused experience in every interaction.
• Perform other administrative duties that support the needs and goals of the office.

Required qualifications

• At least an associate degree combined with relevant professional experience.
• Experience with scheduling, payroll support, administrative coordination, or a related operational function.
• Strong time-management and organizational skills.
• Excellent interpersonal and communication skills.
• The ability to manage competing priorities while maintaining accuracy and follow-through.
• A personable, dependable, and client-focused approach.
• Comfort working in a fully in-office environment, Monday through Friday.

Preferred qualifications

• Experience supporting healthcare, home care, pediatrics, or another service-focused organization.
• Experience working with employees or clients across a broad geographic area.
• Familiarity with administrative systems, scheduling tools, payroll processes, or workforce coordination.
• A demonstrated drive to solve problems and support team goals.

Why this role matters

Your work will help create the structure, responsiveness, and consistency needed to support clients across the northern two-thirds of Minnesota. By helping the team stay organized and well-supported, you will contribute directly to client access, employee retention, and the continued excellence of the care BAYADA provides.

Training and support

You can expect a structured ramp-up period of approximately 30–60 days to learn the team’s processes, systems, and operational priorities.

This position does not include an on-call requirement and has no direct reports.

Join BAYADA

If you are organized, personable, service-minded, and motivated to make a difference behind the scenes, we invite you to bring your talents to BAYADA. Together, we can help strengthen the support systems that allow clients, families, and employees to thrive.

BAYADA is an equal opportunity employer and values the unique perspectives and contributions of every member of our community.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.