Client Services Associate

TemPositions; Village of Freeport (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability insurance

Paid holidays

Longevity bonuses

Employee assistance program

Childcare assistance

Discount programs

Job summary

TemPositions is seeking a client services associate to join a fast-paced environment in New York. The candidate will handle scheduling, billing support, and relationship management while delivering top-tier customer care.

The role requires strong communication, a detail-oriented mindset, and the ability to work independently or with a team. 40-hour weeks with some overtime and evening/weekend shifts may apply.

Qualifications

• Strong communication and professional demeanor.
• 1+ years of experience in client services or related role.
• Typing speed of 40 WPM or higher.
• Bachelor's degree preferred.

Responsibilities

• Log and schedule service appointments and calls.
• Preparing client invoices and assisting in billing.
• Maintaining and developing relationships with vendors and clients.
• Manage high volume of incoming calls and emails.
• Will train, but must have great phone, PC and customer care skills.

Skills

Phone skills

Customer service

Communication

Follow-up

Detail oriented

Time management

Independent & team

Typing 40 WPM

Word

Excel

Education

Bachelor's degree preferred

Tools

Word

Excel

Job description

Our client is seeking a client services associate who is accustomed to working in a fast paced environment. The ideal candidate will have excellent communication skills and a professional demeanor. This is an excellent opportunity for individuals who are starting out their career and looking to gain additional experience.

Responsibilities

• Log and schedule service appointments and calls
• Preparing client invoices and assisting in billing
• Maintaining and developing relationships with vendors and clients
• Manage high volume of incoming calls and emails
• Will train, but must have great phone, PC and customer care skills

Requirements

• Friendly and professional phone and customer service skills
• Strong follow-up skills
• A keen eye for detail
• The ability to work independently and as part of a team
• A drive to rapidly master knowledge of Company services and systems
• The ability to meet deadlines in a fast-paced work environment
• Basic PC & office equipment knowledge (Word and Excel)
• A minimum typing speed of 40 WPM
• Bachelor's degree preferred
• 1+ years of experience

Work Schedule:

• 40 hours per week, plus available overtime. Schedule is generally Mon – Fri, plus some evening and weekend hours required.

Required:

• Normal hours: 9:00 a.m. to 6:00 p.m.
• A few times each month: 1:00 p.m. to 10:00 p.m.
• Working a shift on Saturday or Sunday.

Benefits:

• We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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